Hannah Carswell
Gastonia,NC
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
Overview
13
13
years of professional experience
Work History
Pre K Teacher Assistant
Gaston County Schools
09.2023 - Current
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised 18 children through entire school day.
Patient Coordinator
Belmont Dental
12.2020 - 07.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Use of EagleSoft
Leasing Professional
Greystar Property Management
06.2019 - 12.2020
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Server
Longhorn Steakhouse
08.2013 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Manager
Food Lion
10.2011 - 06.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Associate of Arts - Education
Gaston College
Dallas, NC05.2016
Skills
Efficient with Microsoft Word, Excel, and the entire suite of Microsoft Office Highly Motivated, dependable, and hard working, Excellent organizational and written skills Strong communication and highly trained customer service skills 60 WPM
Timeline
Pre K Teacher Assistant
Gaston County Schools
09.2023 - Current
Patient Coordinator
Belmont Dental
12.2020 - 07.2023
Leasing Professional
Greystar Property Management
06.2019 - 12.2020
Server
Longhorn Steakhouse
08.2013 - 06.2019
Office Manager
Food Lion
10.2011 - 06.2013
Associate of Arts - Education
Gaston College
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