Hannah Campbell
Leland
Summary
Dynamic and driven leader with exceptional problem-solving and customer service skills. Committed to delivering outstanding guest experiences and fostering a high-energy and team-oriented atmosphere. Experienced in managing fast-paced environments with a focus on efficiency, communication, and staff support.
Overview
2025
2025
years of professional experience
Work History
Bar Manager
Four Corners
- Served as the on-site manager during key shifts, resolving guest concerns, handling staffing issues, and maintaining a high-energy, welcoming atmosphere.
- Managed liquor and beverage inventory, conducted weekly counts, and reduced waste and loss through improved tracking systems.
- Held keyholder responsibilities, opening and closing the venue independently while ensuring security, cash reconciliation, and shift readiness.
- Managed nightly cash handling procedures for up to $1,500, including POS reconciliation, deposits, and end-of-day reporting with 100% accuracy.
Lead Bartender
Walk On's Sports Bistreaux
07.2021 - 04.2024
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Developed innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Collaborated with management on promotional events, increasing bar visibility within the community.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Played a key role in launching a new bar/restaurant, contributing to bar layout planning, equipment setup, and opening-day readiness.
Event Server/Bartender
Magnolia Greens Golf Club
04.2021 - 07.2021
- Delivered exceptional customer service to enhance guest experience during events.
- Managed food and beverage setup, ensuring timely service for all attendees.
- Assisted in coordinating event logistics, facilitating smooth operations on-site.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Server/Bartender
Kickback Jack's
10.2018 - 04.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently managed food and beverage orders, maintaining timely service during peak hours.
- Collaborated with kitchen staff to ensure seamless coordination of meal preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled cash transactions accurately, processing payments and balancing registers at shift end.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Lead Keyholder
Aeropostale
01.2017 - 05.2018
- Assisted in managing daily sales operations and customer interactions.
- Supported inventory management by organizing stock and conducting regular audits.
- Collaborated with team members to enhance customer service experiences.
- Learned product features and benefits to effectively assist customers.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Education
Associate of Arts - General Studies
Cape Fear Community College
12-2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
- Outgoing personality
- Customer relations
- Supervisory experience
- Verbal and written communication
- Cash handling
- Time management
- Organizational growth
Timeline
Lead Bartender
Walk On's Sports Bistreaux
07.2021 - 04.2024
Event Server/Bartender
Magnolia Greens Golf Club
04.2021 - 07.2021
Server/Bartender
Kickback Jack's
10.2018 - 04.2021
Sales Lead Keyholder
Aeropostale
01.2017 - 05.2018
Bar Manager
Four Corners
Associate of Arts - General Studies
Cape Fear Community College