Hannah Caldwell
Fort Bragg,NC
Summary
Highly efficient Customer Service employees who is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. I am a quick learner and am able to multitask easily. I am a team player who is always willing to help out, from staying late, coming in early, and helping to cover others' shifts when needed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Tropical Smoothie Cafe
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
Crew Member
Brusters Real Ice Cream
08.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Fostered positive team environment by assisting coworkers during rush periods.
- Boosted repeat customer rates by providing friendly and engaging service.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
Florida Unschoolers (Private Home School)
Hobe Sound, FL05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Drive-Thru Operations
- Food Preparation
- Store Opening and Closing
- Order Management
- Menu Memorization
- Telephone Etiquette
- Positive Company Representation
- Health Code Compliance
- Beverage Preparation
- Point-of-sale transactions
- Team Player
- Adaptability and Flexibility
- Collaboration and Teamwork
- Dependable and Cooperative
- Cleaning and sanitation
- Order Taking
- Money Handling
- Cash Register Operations
- Food Safety
- Food and beverage preparation
Certification
Food Handler's Certification Training completed for both 2023 and 2024
Timeline
Crew Member
Tropical Smoothie Cafe
07.2023 - Current
Crew Member
Brusters Real Ice Cream
08.2022 - 04.2023
High School Diploma -
Florida Unschoolers (Private Home School)
Food Handler's Certification Training completed for both 2023 and 2024
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