Hannah Benfield
Reidsville
Summary
Patient Access Associate with proven expertise in managing patient inquiries and maintaining accurate records. Recognized for exceptional attention to detail and adaptability in fast-paced environments. Committed to enhancing patient experiences through effective communication and support.
Overview
2
2
years of professional experience
Work History
Patient Access Associate
Conehealthmedicalgroup
Greensboro
07.2025 - Current
- Assisted patients with registration and appointment scheduling processes.
- Collected and verified patient insurance information for accuracy.
- Provided guidance on health services and facility navigation to patients.
- Managed patient inquiries through phone and in-person communications.
- Updated patient records using electronic health record systems efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a friendly, professional manner.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Assisted with registration of new patients and updating existing patient records.
Daycare Teacher
Brookehaven County Dayschool
Greensboro
12.2023 - 05.2024
- Supervised daily activities to ensure a safe and engaging environment for children.
- Communicated effectively with parents about children's progress and daily experiences.
- Taught children foundational skills in colors, shapes and letters.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Observed behavioral issues to alert parents or guardians.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
Education
High School Diploma -
Rockingham County High School
Reidsville, NC06-2022
Some College (No Degree) - Coding And Billing
Rocking Community College
Reidsville, NCSkills
- Patient registration and appointment scheduling
- Insurance verification and HIPAA compliance
- Electronic health records management
- Customer relationship management
- Medical terminology
- Medical billing
- Time management
- Problem solving
- Conflict resolution
- Spanish fluency
- Admitting coordination
Languages
Spanish
Limited
Affiliations
Volunteer Work
Timeline
Patient Access Associate
Conehealthmedicalgroup
07.2025 - Current
Daycare Teacher
Brookehaven County Dayschool
12.2023 - 05.2024
High School Diploma -
Rockingham County High School
Some College (No Degree) - Coding And Billing
Rocking Community College