Hannah Alexander
Raleigh
Summary
An impact-driven and innovative professional, eager to leverage interdisciplinary skills of care coordination, patient access, and analytical skills in a fast pace decision-making environment. Demonstrates commitment and passion towards expanding access to equitable health and social resources.
Overview
3
3
years of professional experience
Work History
Patient Access Intake Specialist
UNC Rex Healthcare
02.2024 - Current
- Ensure accurate patient information management. Verify that all patient and guarantor demographics, as well as insurance details, are current and precise, facilitating seamless patient care processes.
- Maintain regulatory compliance and documentation. Complete and document all necessary governmental, regulatory, financial, and contractual forms in line with established procedures, ensuring compliance and readiness for audits.
- Engage in departmental quality assurance initiatives by addressing system work queues and rectifying errors, contributing to process improvements and error reduction.
- Financial counseling and collections by utilizing price estimation tools during registration. Provide patients with accurate financial estimates, achieving departmental targets for upfront collections, including deposits, co-pays, and prior balances.
Care Coordination Assistant
Children's Health Care Of Atlanta
01.2023 - Current
- Works in collaboration with Case Management and Social Work teams to coordinate discharge placement, continuing care, and community referrals.
- Manages follow-up conversations with clients and their care providers to ensure comprehensive understanding of patient health plan during health crisis.
- Collaborates with referring physicians, nursing professionals and psychiatric facilities by sharing necessary patient information and patient progress in the referral process.
- Maintains appropriate required documentation of physician orders, assessments and communications pertaining to the psychiatric treatment process and patient behavioral and mental health medical management.
Radiology Support Technician
WellStar North Fulton Hospital
10.2021 - 12.2022
- Provided support to radiology department by assisting with patient safety sitting, patient transport, and patient room turnover for over 30 patients per day throughout the hospital.
- Supported patients' interests, preferences, and belief by negotiating patients' care plan details with the patient's health care team and family members.
- Effectively communicated patient concerns to on-duty nurses to improve patient health care experience.
Education
Master of Public Health - Rural Health
Appalachian State University
Boone, NC05-2026
Bachelor of Arts - International Studies
Spelman College
05.2023
No Degree - Healthcare Data Analytics
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Diverse knowledge about and respect for cultural topics
- Experiences in collecting, analyzing and reporting data
- Able to inspire internal and external stakeholders to high professional standards
- Flexibility and creative problem-solver able to effectively prioritize tasks to meet deadlines
- Experienced in high complex, and fast-paced environments
- Advanced in use of EMR software applications
Timeline
Patient Access Intake Specialist
UNC Rex Healthcare
02.2024 - Current
Care Coordination Assistant
Children's Health Care Of Atlanta
01.2023 - Current
Radiology Support Technician
WellStar North Fulton Hospital
10.2021 - 12.2022
Bachelor of Arts - International Studies
Spelman College
Master of Public Health - Rural Health
Appalachian State University
No Degree - Healthcare Data Analytics
The University of Texas Rio Grande Valley
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