Hank Coffey
Charlotte
Summary
Diligent [Desired Position] with background in managing client relationships and driving revenue through innovative sales strategies. Successfully closed high-impact deals and fostered long-term partnerships. Demonstrated expertise in communication and negotiation, consistently exceeding client expectations.
Overview
6
6
years of professional experience
Work History
Account Executive
Rynse
Charlotte, NC
05.2026 - Current
- Conducted discovery meetings with public sector organizations to uncover operational challenges, identify business requirements, and align solutions with customer objectives.
- Managed public sector sales opportunities through discovery and procurement stages, engaging key stakeholders, delivering tailored product demonstrations, and coordinating internal resources to advance opportunities.
- Partnered with internal teams including sales, marketing, and operations to coordinate customer requirements, improve handoffs, and support successful opportunity progression.
- Executed field sales activities through public sector conferences and industry events, building relationships with decision-makers and supporting pipeline generation efforts.
Founding Sales Development Representative
Rynse
Charlotte, NC
01.2025 - 05.2025
- Generated $250K+ in qualified pipeline within the first 90 days through targeted outbound prospecting and strategic account engagement.
- Booked 275+ sales demos, with 95% of meetings sourced through cold outbound prospecting across phone, email, and LinkedIn.
- Developed the company's SDR playbook from the ground up, creating prospecting processes, call scripts, decision trees, prospecting guides, and Loom training videos to standardize outbound sales execution.
- Trained and onboarded 4 SDRs on outbound prospecting strategies, messaging frameworks, and sales workflows, improving team consistency and ramp effectiveness.
- Executed personalized multi-channel outreach to engage key decision-makers and create qualified sales opportunities.
- Partnered with marketing to align outbound sales strategies with campaigns, improving lead targeting and prospect engagement.
Client Success Manager
DebtBook
Charlotte, NC
07.2023 - 08.2024
- Oversees the development of over 300 success plans, resulting in maximum customer retention and satisfaction
- Grew client accounts 125% on average with regular servicing.
- Trained customers on software features, best practices, and troubleshooting techniques.
- Collaborated with sales teams to identify upsell opportunities and grow accounts.
- Collaborated with internal teams to develop innovative solutions to customer requirements.
- Built significant, productive, and profitable long-term relationships with key clients in Local Government using expert customer service skills.
- Developed technical knowledge of cloud, data-center infrastructure, and other emerging technologies.
- Participated in networking events or conferences to stay updated on industry developments.
Sales Development Representative
DebtBook
Charlotte, NC
09.2021 - 07.2023
- Acquired over $3 million in ARR and $1.1 million in ARR from cold demos.
- Connected with 15+ new clients weekly with a consistent 65% conversion rate.
- Worked closely with marketing teams to refine messaging and outreach tactics.
- Crafted personalized emails to engage prospects and generate interest in products or services.
- Leveraged Hubspot/Salesforce CRM system to document and monitor targeted contacts and daily activities.
- Attended industry events and conferences to network with prospective customers.
- Accomplished multiple tasks in a fast-paced environment.
Management Assistant
Enterprise Mobility
Pineville, NC
09.2020 - 09.2021
- Performed various coordinating tasks like scheduling and risk management.
- Liaised with clients and onsite staff to establish needs, goals, and requirements.
- Ranked in the top half of the region consistently by exceeding KPI goals including sales, customer service, monthly revenue, and risk mitigation.
Education
Bachelor of Arts (B.A.) - Communication and Sociology
University of North Carolina at Charlotte
Charlotte, NC12-2019
Skills
- Sales Forecasting
- Client Relationship Building
- Data Analytics
- Sales Metrics
- CRM Software
- Customer relations
- Client Satisfaction
- Lead Management
Timeline
Account Executive
Rynse
05.2026 - Current
Founding Sales Development Representative
Rynse
01.2025 - 05.2025
Client Success Manager
DebtBook
07.2023 - 08.2024
Sales Development Representative
DebtBook
09.2021 - 07.2023
Management Assistant
Enterprise Mobility
09.2020 - 09.2021
Bachelor of Arts (B.A.) - Communication and Sociology
University of North Carolina at Charlotte