Hana Hassan
Wilmington
Summary
Friendly, dependable, and customer-focused hospitality professional with experience in restaurant service, seasonal catering, and residential housekeeping. Skilled at delivering exceptional guest experiences, managing multiple tables in fast paced environments, and working collaboratively with team members. Known for a positive attitude, energetic, strong communication skills, problem-solving, and ability to remain organized while under pressure. Committed to providing attentive service that keeps customers coming back.
Overview
10
10
years of professional experience
Work History
Residential Housekeeping
Lavish Professional Cleaning
Wilmington
07.2026 - Current
- Delivered customized housekeeping services for residential and rental properties, ensuring client satisfaction.
- Clean kitchens, bathrooms, bedrooms, living areas, and common spaces with attention to detail.
- Perform deep cleaning, routine maintenance, move-in/out cleaning, and post-construction cleanings.
- Organized and stocked cleaning supplies.
Residential Housekeeping
Self-employeed
Thomasville
03.2016 - 06.2026
- Provide routine deep clean move in/move out and post-construction cleanings for residential properties.
- Maintained cleanliness in kitchens, bathrooms, bedrooms, and living areas through thorough cleaning practices. Utilized proper techniques to dust, vacuum, mop, polish, and disinfect various surfaces.
- Organized rooms by changing bed linens and making beds for enhanced guest experiences.
- Managed cleaning supplies and equipment to support consistent service delivery.
- Engaged with clients to identify specific needs and enhance overall satisfaction.
- Manage appointments and prioritized cleaning tasks to meet client expectations within scheduled timeframes.
- Built strong client relationships to encourage repeat business through exceptional service. by demonstrating reliability and high attention to detail.
- Regularly emptied trash receptacles to ensure a tidy and sanitary environment. when needed.
Seasonal Catering Staff
Furniture City Catering
High Point
03.2020 - 10.2025
- Coordinated event setup, food preparation, serving, and cleanup for corporate events and private functions, contributing to seamless event execution.
- Provided professional and friendly customer service in fast-paced environments, enhancing guest satisfaction.
- Maintained food safety and sanitation standards.
- Collaborated with team members to ensure successful events, fostering a positive and productive work atmosphere.
- Arranged and categorized supplies for events and, dining areas, and event equipment.
- Stocked beverage stations prior to each meal service period with appropriate supplies such as cups, napkins, utensils, condiments.
Server
Big Ed's Chicken Pit
High Point
03.2017 - 08.2020
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Processed cash and credit card transactions accurately, ensuring smooth payment experiences.
- Took food and beverage orders and collaborated with kitchen staff to ensure timely service and enhance overall dining experience.
- Processed cash and credit card transactions efficiently.
Education
High School Diploma -
New Hope Christian Academy
Thomasville, NC05-2002
Some College (No Degree) - Medical Assistant
Davidson County Community College
Thomasville, NCSkills
- Hospitality
- Multitasking
- Team collaboration
- Time management
- Cleaning techniques
- Effective communication
- Attention to detail
- Problem solving
- Fast-paced adaptability
- Upselling and suggestive selling
Timeline
Residential Housekeeping
Lavish Professional Cleaning
07.2026 - Current
Seasonal Catering Staff
Furniture City Catering
03.2020 - 10.2025
Server
Big Ed's Chicken Pit
03.2017 - 08.2020
Residential Housekeeping
Self-employeed
03.2016 - 06.2026
High School Diploma -
New Hope Christian Academy
Some College (No Degree) - Medical Assistant
Davidson County Community College