Summary
Overview
Work History
Education
Skills
Timeline
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Hamilton Ross II

Winston-Salem

Summary

Dynamic leader with a proven track record as President and CEO of Prime Parking Incorporated, driving substantial business growth through strategic planning and operational excellence. Expert in crisis management and contract negotiation, enhancing customer satisfaction and brand reputation while fostering a culture of accountability and integrity.

Overview

8
8
years of professional experience

Work History

President and CEO

Prime Parking Incorporated
02.2017 - 02.2025
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Launched marketing activities for new product lines and market penetration.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Owner / Operator

Prime Time Transportation
01.2020 - 01.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

Education

Accounting And Finance

North Carolina State University
Raleigh, NC

High School Diploma -

Forsyth Country Day School
Winston-Salem, NC
05-2013

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Integrity and ethics
  • Employee relations
  • Crisis management
  • Operations management
  • Staff training
  • Sales and marketing
  • Business planning
  • Business development
  • Contract negotiation
  • Budget management

Timeline

Owner / Operator

Prime Time Transportation
01.2020 - 01.2023

President and CEO

Prime Parking Incorporated
02.2017 - 02.2025

Accounting And Finance

North Carolina State University

High School Diploma -

Forsyth Country Day School

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Hamilton Ross II