Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hallie Walder

Lenoir

Summary

Dynamic Office Manager with a proven track record at HCC, excelling in customer service and financial administration. Expert in account reconciliation and relationship building, I streamlined processes, enhancing operational efficiency. My commitment to confidentiality and organizational skills ensured accurate record-keeping and timely financial reporting, contributing to a positive workplace culture.

Overview

21
21
years of professional experience

Work History

Office Manager

HCC
03.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Administrative Assistant

MDI
01.2022 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
  • Supported strategic decision-making by providing accurate and timely financial reports to executive management.
  • Implemented new accounting software, leading to more efficient financial data management and reporting.
  • Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.

Patient Access Representative

Atrium Healthcare
04.2015 - 07.2018
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.

Pharmacy Technician

Walgreens
01.2009 - 01.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Customer Service Representative

Harris Teeter
01.2005 - 01.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

No Degree - Business Administration

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Providence Senior High School
Charlotte, NC
06-2009

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Payroll and budgeting
  • Credit and collections
  • Relationship building
  • Records management
  • Administrative support
  • Business operations management
  • Documentation and control
  • Document management
  • Expense reporting
  • Scheduling and calendar management
  • Human resources management
  • Human resources
  • Workflow planning
  • Business recordkeeping
  • Financial administration
  • Database administration

Timeline

Administrative Assistant

MDI
01.2022 - 09.2022

Office Manager

HCC
03.2018 - Current

Patient Access Representative

Atrium Healthcare
04.2015 - 07.2018

Pharmacy Technician

Walgreens
01.2009 - 01.2012

Customer Service Representative

Harris Teeter
01.2005 - 01.2009

No Degree - Business Administration

Central Piedmont Community College

High School Diploma -

Providence Senior High School

Similar Profiles

CREATE PROFILE
Hallie Walder