Driven customer service professional with a strong focus on team collaboration, operational management, and compliance. Committed to enhancing guest experiences and ensuring efficient staff operations.
Overview
3
3
years of professional experience
Work History
Keyholder Manager
McAlisters Deli
Fayetteville
03.2026 - Current
Assisted in managing daily operations and staff schedules.
Ensured compliance with food safety and sanitation standards.
Trained new employees on customer service and operational procedures.
Monitored cash handling procedures and maintained accurate financial records.
Provided exceptional customer service to enhance guest experiences.
Coordinated staff meetings to discuss updates and address concerns.
Ensured compliance with all health and safety regulations within the store environment.
Promoted events and special offers through targeted customer communication, enhancing customer engagement and sales opportunities.
Communicated regularly with store management regarding any changes in store operations or security protocols.
Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
Resolved customer complaints in a professional manner while upholding company policy.
Provided excellent customer service by responding promptly to inquiries or requests.
Ensured that all keyholder staff adhered to corporate dress code standards at all times.
Analyzed sales data from POS system to identify product purchase trends and customer preferences, informing inventory and marketing strategies.
Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
Monitored cash register transactions to verify accuracy of funds received and change given out.
Supervised bank deposits and security procedures to support store opening and closing.
Trained and supervised staff, fostering development of customer service skills and product knowledge to support store revenue growth.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Project Remodel Specialist
Anderson Merchandisers, LLC
Goldsboro
07.2024 - 09.2024
Coordinated with team to implement store remodel plans, ensuring timely completion and adherence to project timelines.
Conducted inventory checks to ensure accurate stock levels during remodels.
Streamlined organization of tools and materials, enhancing safety and efficiency on work sites.
Followed company guidelines to uphold brand standards during store transformations.
Followed safety protocols when operating machinery or working at heights.
Addressed and resolved issues during installation process, minimizing delays and maintaining project flow.
Inspected all work prior to completion to ensure quality standards were met.
Performed demanding physical work over extended periods and modeled positive attitude.
Understood how to operate and maintain job site equipment safely and for maximum productivity.
Gained independent working skills and guided and mentored less experienced team members.
Displayed high standards for quality workmanship and routinely double-checked work.
Traveling Merchandiser US.1.0
SAS Retail Services
Fayetteville
06.2023 - 02.2024
Organized product displays to enhance visual appeal and drive customer engagement.
Tracked stock levels and restocked shelves to ensure optimal inventory availability.
Collaborated with team members to execute promotional setups and seasonal displays.
Conducted regular shelf audits to ensure product placement and freshness standards.
Provided product information to customers, enhancing their shopping experience and increasing satisfaction.
Maintained cleanliness and organization of merchandise areas throughout the store.
Supported training of new team members on merchandising techniques and store policies.
Communicated inventory needs and display changes to management, facilitating timely restocking and display adjustments.
Monitored store shelves to ensure product availability, restocking and rotating merchandise.
Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Built product displays and placed appropriate signage for merchandise.
Scanned shelves and product cases for expired stock to discard outdated items.
Communicated and coordinated planogram execution with store management.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.