Halle Anthony
Charlotte,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
CVS Pharmacy
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handling in-bound / out-bound calls averaging 50 - 80 calls per day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Spectrum Business
04.2022 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed approximately 30-60 incoming call per day.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Representative
Iqor
02.2020 - 04.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Professional Makeup Artist
Salon 124
01.2018 - 04.2022
- Professionally applied makeup to clients for productions and performances.
- Built a strong professional network by collaborating effectively with other industry professionals such as hairstylists, fashion designers, and model agencies.
- Consistently exceeded performance metrics by delivering high-quality makeup services to diverse clientele, demonstrating versatility and adaptability in various settings.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Associate of Applied Science -
Paul Mitchell Cosmetology School
Charlotte, NC01-2020
High School Diploma -
David W. Butler High School
Charlotte, NC01-2019
Skills
- Active listening / Customer Service
- Data entry
- Problem-Solving
- Technical Proficiency / Operating Systems
- Product Knowledge
- Time Management
- Conflict Resolutions
- Problems Escalation
- Remote Work Tools / Technical Support Tools
- Typing Speed and Accuracy
Timeline
Remote Customer Service Representative
CVS Pharmacy
11.2023 - Current
Sales Representative
Spectrum Business
04.2022 - 12.2023
Customer Service Representative
Iqor
02.2020 - 04.2022
Professional Makeup Artist
Salon 124
01.2018 - 04.2022
Associate of Applied Science -
Paul Mitchell Cosmetology School
High School Diploma -
David W. Butler High School
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