HALI SHAREK
Princeton,N
Summary
Dedicated Mortuary Science student seeking a funeral service internship to gain hands-on experience while continuing academic preparation for a career in funeral service. Brings a strong background in customer service, professional communication, organization, accuracy, and attention to detail. Eager to learn from experienced funeral service professionals while providing respectful, dependable, and compassionate support to families and the funeral home team.
Overview
3
3
years of professional experience
Work History
Sales Associate
BoxLunch
Smithfield, NC
08.2023 - 05.2024
- Provided courteous, attentive, and respectful customer service by answering questions, explaining available options, and assisting individuals based on their needs.
- Maintained accurate pricing, signage, product information, and inventory levels to support clear communication and product availability.
- Processed and authorized customer payments accurately and balanced cash drawers at the end of each shift, demonstrating accountability and attention to detail.
- Maintained an organized, clean, and professional environment while ensuring merchandise and displays met established quality and presentation standards.
- Inspected merchandise for quality and condition, removed damaged or discontinued items, and maintained proper placement according to established procedures.
Part-Time Call Center Agent
Lampe Management
Smithfield, NC
10.2022 - 03.2023
- Assisted a high volume of customers by telephone and email while maintaining a professional, patient, and service-focused approach.
- Assisted customers with payments, price quotes, and storage unit reservations while maintaining accuracy in transactions and records.
- Responded to questions regarding products and services and communicated information clearly and respectfully.
- Handled complaints and concerns calmly, escalating matters to appropriate supervisors when additional assistance was required.
- Communicated with customers regarding past-due accounts, requiring tact, professionalism, and the ability to navigate sensitive conversations.
Cashier
Zaxby's Restaurant
06.2021 - 05.2022
- Explained available options, answered questions, and accurately completed customer orders and financial transactions.
- Greeted guests promptly and provided courteous, professional assistance throughout each interaction.
- Maintained organized supplies and front-of-house areas to support a clean and welcoming environment.
- Worked closely with management to resolve customer concerns and maintain positive service experiences.
- Mentored new team members on point-of-sale system operation and established workplace procedures.
Education
Associate in Applied Science - Mortuary Science
Fayetteville Technical Community College
Fayetteville, NC01-2028
Associate of Arts Degree -
Johnston Community College
Smithfield, NC05-2026
High School Diploma - undefined
Smithfield-Selma High School
Smithfield, NC06-2022
Skills
- Compassionate & Respectful Customer Service
- Professional Communication & Telephone Etiquette
- Microsoft Office Suite
- Attention to Detail & Quality Standards
- Conflict De-escalation & Problem Resolution
- Organization & Inventory Management
- Time management
- Multi-tasking
- Dependable Team Player
- Goal oriented
- POS Systems & Transaction Accuracy
- Payment Processing & Cash Handling
Timeline
Sales Associate
BoxLunch
08.2023 - 05.2024
Part-Time Call Center Agent
Lampe Management
10.2022 - 03.2023
Cashier
Zaxby's Restaurant
06.2021 - 05.2022
High School Diploma - undefined
Smithfield-Selma High School
Associate in Applied Science - Mortuary Science
Fayetteville Technical Community College
Associate of Arts Degree -
Johnston Community College