Haley Witham
Greenville
Summary
Dynamic professional with extensive experience in customer service and employee training, notably as Assistant Manager at La Tovara. Proven track record in conflict resolution and payroll administration, enhancing team performance and customer satisfaction. Adept at fostering relationships and driving operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Manager
La Tovara
Greenville
04.2024 - 06.2025
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Head Bartender
Blu Farm to Table
Washington
04.2022 - 10.2023
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Floor Manager
MuleSoft
Washington
05.2021 - 03.2022
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Created daily work schedules for staff members according to the needs of the business.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
Retail Manager
My Southern Grace
Washington
08.2020 - 04.2021
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
Staffing Consultant
Ready Hire Staffing
Washington
09.2019 - 03.2020
- Monitored employee performance reviews and provided feedback when necessary.
- Maintained accurate records in the applicant tracking system.
- Negotiated salaries with potential employees while ensuring they remain competitive in the marketplace.
- Built relationships with external vendors such as headhunters or recruiting agencies for specialized roles when needed.
Server
Buffalo Wild Wings
Greenville
01.2018 - 07.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Marabella's in Washington
Washington
06.2014 - 12.2017
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Washington High School
Washington, NC06-2017
Skills
- Customer service
- Employee training
- Payroll administration
- Inventory management
- Team building
- Conflict resolution
Timeline
Assistant Manager
La Tovara
04.2024 - 06.2025
Head Bartender
Blu Farm to Table
04.2022 - 10.2023
Floor Manager
MuleSoft
05.2021 - 03.2022
Retail Manager
My Southern Grace
08.2020 - 04.2021
Staffing Consultant
Ready Hire Staffing
09.2019 - 03.2020
Server
Buffalo Wild Wings
01.2018 - 07.2019
Server
Marabella's in Washington
06.2014 - 12.2017
High School Diploma -
Washington High School
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