Haley Perkins
Tyner
Summary
Successful at keeping callers calm and gathering required information to support law enforcement and other first responder actions. Reads maps and provides timely updates to field personnel. Knowledgeable with DCI and e-warrants, was given the opportunity to become training officer a few years ago.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Chowan County Sheriff's Office
10.2016 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted callers in emergency situations with appropriate information and support.
Education
High School Diploma -
JAH
Edenton, NC06.2008
Skills
- Training Officer
- Computer-Aided Dispatching
- Data Entry
- Law Enforcement Information Databases
- Verbal and Written Communication
- Familiar with Microsoft Word and Excel
- Document Calls
- Assess Needs
- Prioritizing Calls
- Emergency Medical Dispatching
- National Crime Information Center (NCIC)
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- Certified in all modules of DCI 1-7
- Certified Telecommunicator
Timeline
911 Telecommunicator
Chowan County Sheriff's Office
10.2016 - Current
High School Diploma -
JAH
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