Haley Pender
Salisbury
Summary
Dedicated healthcare professional with skills in patient care, effective communication, and collaborative teamwork. Eager to transition into a medical office assistant role to utilize transferable skills that enhance patient experiences and support office operations. Committed to leveraging a strong foundation in healthcare to contribute meaningfully within a dynamic and supportive workplace. Passionate about fostering positive interactions and ensuring efficient processes that benefit both patients and the healthcare team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Novant Health
Salisbury, NC
09.2025 - Current
- Delivered patient care with strong attention to detail and maintained accurate documentation of vitals and blood sugars
- Communicated effectively with patients and staff, demonstrating excellent phone etiquette and clear language communication
- Prioritized patient needs and ensured a clean, organized workspace to support efficient operations
- Utilized time management skills to balance multiple tasks and support team productivity
- Monitored patient conditions consistently, reporting changes to nursing staff promptly.
- Collaborated with healthcare team members to ensure seamless care transitions for patients.
- Maintained equipment cleanliness and readiness, adhering to infection control protocols diligently.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA - Certified Nursing Assistant
Greens at maple leaf
Statesville, NC
06.2025 - 09.2025
- Provided attentive care to residents, ensuring their needs were met with professionalism and respect
- Maintained organized records and supported a clean, efficient environment for staff and residents
- Demonstrated strong teamwork and communication skills in a fast-paced setting
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Cashier and Customer Service Associate
Harris Teeter
05.2023 - 05.2025
- Provided exceptional customer service, greeting clients and visitors warmly to ensure a positive experience
- Managed phone calls, processed transactions, and maintained organized records across multiple departments
- Demonstrated proficiency in computer operation, POS systems, and Microsoft Office applications
- Supported team productivity by assisting with stocking, data entry, and maintaining an organized workspace
- Processed cash and card transactions efficiently while maintaining register accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Education -
West Rowan High School
05-2025
Upper secondary education -
Skills
- Time management
- Phone etiquette
- HIPAA compliance
- Communication skills
- Medical terminology
- Supervising experience
- EMR documentation
- Basic life support
- Microsoft Outlook/Word/Excel
- Office experience
- Multitasking and organization
- Team collaboration
- Customer Satisfaction
- Processing cash/electronic transactions
- Interpersonal skills
Certification
- BLS Certification
- CNA - Certified Nursing Assistant
Timeline
CNA - Certified Nursing Assistant
Novant Health
09.2025 - Current
CNA - Certified Nursing Assistant
Greens at maple leaf
06.2025 - 09.2025
Cashier and Customer Service Associate
Harris Teeter
05.2023 - 05.2025
High School Education -
West Rowan High School