Haley Merritt
Trinity
Summary
Personable and results-driven leader with deep understanding of customer satisfaction. Knowledgeable in inventory management and staff training, ensuring efficient and high-quality service. Committed to driving business growth and improving operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Little Caesars Pizza
12.2022 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created employee schedules that had adequate staffing levels during peak hours while controlling labor costs
Certified Nursing Assistant
Forsyth Medical Center
04.2021 - 12.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assistant Manager
Little Caesars Pizza
12.2017 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Wheatmore High School
Trinity, NC06-2019
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Scheduling
- Customer service
- Reliable and responsible
- Money handling
- ServeSafe manager
Accomplishments
- Supervised team of 18 staff members.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
General Manager of Food Service
Little Caesars Pizza
12.2022 - Current
Certified Nursing Assistant
Forsyth Medical Center
04.2021 - 12.2022
Assistant Manager
Little Caesars Pizza
12.2017 - 04.2021
High School Diploma -
Wheatmore High School
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