Haley Maddux
New Hill
Summary
Results-oriented and passionate Operational Lead with extensive experience optimizing operations, driving process improvements, and implementing strategic initiatives across matrixed organizations. Adept at identifying opportunities for operational efficiency, managing cross-functional large-scale projects, and leading change that align with organizational goals to improve organizational performance. Proven expertise in fostering collaboration among senior leadership and stakeholders to ensure effective execution and continuous growth. Proficient in leveraging data analytics to generate actionable insights that inform decision-making.
Overview
18
18
years of professional experience
Work History
Strategy & Planning Lead
Cisco Systems, Inc.
Morrisville
12.2023 - 10.2024
- Partnered with VP, management, and HR to drive workforce planning initiatives.
- Designed and facilitated hands-on workshop to develop acceptance criteria for Engineering Product Managers, ensuring alignment within the organization.
- Created transparent systems and workflows for a brand-new department to provide operational structure and transparency.
- Provided strategic counsel on organizational matters, influencing cross-functional projects and programs to align with business goals.
Business Operations Manager
Cisco Systems, Inc.
Morrisville
04.2018 - 12.2023
- Led initiatives to enhance operational efficiency and reduce costs, negotiate vendor contracts and optimize workflows, resulting in $350k quarterly savings in managed services.
- Designed and implemented cross functional workflows that fostered collaboration, reduced operational fatigue, and enhanced team efficiency.
- Amplified development and adoption of Agile and Scrum project management methodologies, leveraging automation for continuous improvement and long-term business growth.
- Cultivated an inclusive and collaborative environment, achieving 100% team engagement in community initiatives.
Program Manager
Harte Hanks at Cisco Systems, Inc.
Raleigh
11.2017 - 04.2018
- Engineered a rapid transition framework for migrating 3,500 global employees from Salesforce Classic to Lightning, accelerating the launch schedule by 18 months.
- Managed cross-functional communication and project planning with over 200 global counterparts, enhancing team readiness for launch.
- Ensured successful adoption by creating training materials and resources, mitigating resistance to change, increasing adoption, and boosting operational efficiency.
Campaign Project Manager
Allscripts Healthcare Solutions, Inc.
Raleigh
03.2014 - 10.2017
- Directed multi-project campaigns across global markets, contributing to significant revenue growth, and enhancing the success of a high-value product portfolio.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Conducted a detailed analysis, collaborated with cross-functional teams, and streamlined the annual client event registration process and communication protocols to increase attendance by 10% and reduce costs by 7%.
Marketing Operations Manager
Allscripts Healthcare Solutions, Inc.
Raleigh
01.2012 - 03.2014
- Implemented marketing technology systems to streamline operations and enhance sales cycle efficiency, resulting in a $1.2M increase in pipeline value.
- Managed cross-functional teams to reduce project delivery delays and internal client dissatisfaction, resulting in a 15% reduction in project turnaround time and a 10% increase in internal client satisfaction.
Solution Sales Manager / Sales Development Consultant
Allscripts Healthcare Solutions, Inc.
Raleigh
10.2006 - 01.2012
- Drove significant revenue growth, expanding sales from $33M to $89M through effective strategic planning, leadership, and sales development.
- Applied market analysis and solution-selling methodologies to implement a strategic revamp for my direct team of 21 Sales Development Consultants, increasing lead generation by 46%.
- Generated a sales pipeline growth trajectory from $1M to $4.4M within three years.
Education
Bachelor of Science - Business Administration
The University of North Carolina at Greensboro
Skills
- Operational Excellence
- Strategic Planning and Execution
- Program and Project Lifecycle Management
- Process Improvement
- Growth mindset
- Cross-functional collaboration
- Data Analytics and Reporting
- Leadership Communication
- Change Management
- Stakeholder Engagement
- Finance and Resource Optimization
- Continuous Improvement
- Matrix Organization
- Problem-solving
Timeline
Strategy & Planning Lead
Cisco Systems, Inc.
12.2023 - 10.2024
Business Operations Manager
Cisco Systems, Inc.
04.2018 - 12.2023
Program Manager
Harte Hanks at Cisco Systems, Inc.
11.2017 - 04.2018
Campaign Project Manager
Allscripts Healthcare Solutions, Inc.
03.2014 - 10.2017
Marketing Operations Manager
Allscripts Healthcare Solutions, Inc.
01.2012 - 03.2014
Solution Sales Manager / Sales Development Consultant
Allscripts Healthcare Solutions, Inc.
10.2006 - 01.2012
Bachelor of Science - Business Administration
The University of North Carolina at Greensboro
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