Haley Lassiter
Elon
Summary
Assistant Director at Chick-fil-A with proven leadership skills and a strong focus on customer service. Skilled in inventory management and conflict resolution, fostering a positive environment that drives customer loyalty and satisfaction. First Aid/CPR certified, ensuring a safe workplace.
Overview
3
3
years of professional experience
Work History
Assistant Director
Chick-fil-A
Burlington, NC
10.2024 - Current
- Led training programs to enhance team performance and operational efficiency.
- Developed and implemented new procedures to streamline daily operations.
- Wrote the scheduling for all staff, ensuring all shifts could be executed efficiently.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Implemented effective conflict resolution strategies for resolving issues among faculty members.
- Communicated efficiently to guest, insuring they had a positive interaction.
- Managed customer calls by creating a welcoming and understanding interaction.
Barista, Key Holder
Salvation Coffee Company
Burlington NC
02.2023 - 10.2024
- Prepared and served high-quality coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of workspace to ensure compliance with health regulations.
- Engaged with customers to provide excellent service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to create a welcoming atmosphere, fostering repeat customer visits.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Dental Assisting And X-Ray Certification - Dental Assisting
Accelerated Academy of Dental Assisting
Greensboro, NCHigh School Diploma -
Western Alamance High School
Elon, NC06.2022
Skills
- Staff Management
- First Aid/CPR Certified
- Customer Service
- Organization
- Leadership Skills
- Inventory Management
Accomplishments
High School Varsity Cheer Captain
Timeline
Assistant Director
Chick-fil-A
10.2024 - Current
Barista, Key Holder
Salvation Coffee Company
02.2023 - 10.2024
Dental Assisting And X-Ray Certification - Dental Assisting
Accelerated Academy of Dental Assisting
High School Diploma -
Western Alamance High School