Haley Jackson
Wake Forest
Summary
Focused Paramedic with extensive experience at Nash County EMS, excelling in emergency treatment procedures and critical decision-making. Proven ability to enhance team efficiency through effective communication and collaboration, while maintaining meticulous documentation and patient care standards. Recognized for building rapport with patients and colleagues and ensuring optimal outcomes in high-pressure situations.
Known for precepting students and new hires in high stress situations to ensure safety, hands on learning, and knowledge of EMS standards and protocols to enhance proper skill performance. Skilled in advanced life support, metal health, patient stabilization, and emergency response protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Paramedic, Preceptor
Nash County EMS
Rocky Mount, NC
06.2022 - 02.2026
- Trained and mentored students and new hires in a clinical setting on best practices and emergency protocols.
- Incorporated diverse teaching methods to accommodate various learning styles, ensuring all students had equal opportunities for success.
- Administered advanced life support and emergency care to patients in critical conditions
- Collaborated with healthcare teams, fire department, and law enforcement during emergency response situations to ensure optimal patient outcomes.
- Managed patient transport logistics, ensuring timely arrivals at medical facilities while maintaining care standards.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
EMT-Basic
Jancare
Durham, NC
09.2020 - 05.2022
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Considered patient status and insurance preferred facilities when determining transportation destinations.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
Waitress
Ale House
Greenville, NC
01.2020 - 04.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Buffalo Wild Wings
Greenville, NC
05.2018 - 11.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess/Waitress
California Pizza Kitchen
Raleigh, NC
08.2015 - 08.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Ace Hardware
Youngsville , NC
08.2015 - 12.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Actress/ Makeup Artist/ Manager
Panic Point
Youngsville , NC
11.2013 - 12.2016
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Collaborated with staff members to make accurate reservations.
- Provided staff with makeup art to make their imagination become a reality.
- Coordinate and manage a team to provide the needed experience for customers.
Education
Paramedic - EMS
Beaufort County Community College
Washington, NC04.2022
EMT - EMS
Beaufort County Community College
Washington, NC07.2020
General Education - Education
Pitt Community College
Winterville, NC08.2019
Skills
- Precepting students and new hires
- Injury Assessment and Prioritization
- Dispatcher/nurse/patient Communication
- Attention to Detail
- Treatment Documentation
- Multi-tasking
- Emotional Support
- Efficiency During Days Of High Call Volume
- Unit leadership
Certification
- Associates in General Education
- Paramedic
- Mental Health first Aid
- CPR
Timeline
Paramedic, Preceptor
Nash County EMS
06.2022 - 02.2026
EMT-Basic
Jancare
09.2020 - 05.2022
Waitress
Ale House
01.2020 - 04.2020
Waitress
Buffalo Wild Wings
05.2018 - 11.2019
Hostess/Waitress
California Pizza Kitchen
08.2015 - 08.2017
Cashier
Ace Hardware
08.2015 - 12.2016
Actress/ Makeup Artist/ Manager
Panic Point
11.2013 - 12.2016
Paramedic - EMS
Beaufort County Community College
EMT - EMS
Beaufort County Community College
General Education - Education
Pitt Community College