Haley Christie
Mooresville
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Server Trainer
Texas Roadhouse Restaurant
Salisbury
11.2024 - Current
- Trained new servers on menu items and service standards.
- Supervised team members during busy shifts to ensure quality service.
- Conducted role-playing sessions for server skill development.
- Demonstrated proper food handling and safety procedures to team members.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Bartender/Server
Bonefish Grill Restaurants
Concord
02.2023 - 10.2024
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in training new bartending staff on drink recipes and service standards.
- Managed inventory levels of spirits, mixers, and garnishes for efficient operations.
- Provided excellent customer service by engaging with guests and addressing needs.
- Handled cash and processed payments accurately during busy service periods.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Assistant General Manager
Johnny’s Farmhouse
Mooresville
03.2019 - 12.2022
- Managed daily operations to ensure smooth workflow and staff coordination.
- Assisted in developing training programs for new team members and ongoing staff development.
- Oversaw inventory management, ensuring stock levels met operational needs efficiently.
- Coordinated scheduling to optimize staff coverage during peak business hours.
- Monitored compliance with health and safety regulations across all operations.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
Education
West Rowan High School
Mount Ulla, NCSkills
- Staff training
- Customer service
- Inventory management
- Food safety
- Scheduling optimization
- Conflict resolution
- Effective communication
- Time management
- Exceptional communication
- Strong leadership
Timeline
Server Trainer
Texas Roadhouse Restaurant
11.2024 - Current
Bartender/Server
Bonefish Grill Restaurants
02.2023 - 10.2024
Assistant General Manager
Johnny’s Farmhouse
03.2019 - 12.2022
West Rowan High School