Hailie Williams
Eagle Springs
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist / Assistant
TLK Dermatology
West End
06.2018 - Current
- Streamlined patient check-in and check-out processes for operational efficiency.
- Managed phone communications, addressing patient inquiries with high efficiency.
- Organized and maintained patient chart filing to ensure accessibility.
- Processed referrals to support patient care continuity.
- Entered charges accurately to facilitate billing procedures.
COA, Team Lead
Carolina Eye Associates
Pinehurst
05.2015 - 05.2018
- Assisted doctor with patient assessments and documentation.
- Managed provider's team to enhance operational efficiency.
- Facilitated effective communication between patients and healthcare providers.
- Scribed medical notes to ensure accurate records of patient interactions.
Cashier
Aberdeen Prescription Shoppe
Aberdeen
05.2012 - 05.2015
- Processed customer transactions efficiently during checkout.
- Restocked shelves to maintain inventory levels.
- Handled incoming calls and addressed customer inquiries promptly.
- Ordered stock to ensure product availability.
Education
Associates - Arts
Sandhills Community College
Southern Pines01.2015
COA - Certified Ophthalmic Assistant
Sandhills Community College
Southern Pines01.2015
High School Diploma -
Pinecrest High School
Southern Pines01.2012
Skills
- Customer service and support
- Effective communication
- EMR and EHR management
- Scheduling and organization
- Microsoft Office proficiency
- Time management strategies
- Billing and coding expertise
- Data entry accuracy
- Document filing systems
- Problem solving skills
- Multitasking abilities
- Dependability
Certification
- COA - Certified Ophthalmic Assistant, 2015
- CBCS - Certified Billing & Coding Specialist, 2025
Timeline
Receptionist / Assistant
TLK Dermatology
06.2018 - Current
COA, Team Lead
Carolina Eye Associates
05.2015 - 05.2018
Cashier
Aberdeen Prescription Shoppe
05.2012 - 05.2015
Associates - Arts
Sandhills Community College
COA - Certified Ophthalmic Assistant
Sandhills Community College
High School Diploma -
Pinecrest High School
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