Hailey Strong
Sneads Ferry
Summary
Compassionate professional with expertise in child development and exceptional organizational skills. Proven ability to implement effective routines and coordinate family schedules, ensuring optimal resource allocation and promoting healthy habits.
Dedicated individual with extensive experience in customer service and team management. Skilled in developing training materials and enhancing client satisfaction through effective communication and support. Ready to leverage strong work ethic and critical thinking skills to drive operational success.
Organized and empathetic homemaker with a strong track record in managing household budgets and coordinating family activities. Committed to fostering a nurturing environment while promoting health and safety through routine implementation and effective meal planning.
Resourceful Teacher Assistant with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families.
Overview
17
17
years of professional experience
Work History
Homemaker
Self-employeed
Sneads Ferry, NC
03.2019 - Current
- Managed household budgets, ensuring effective allocation of resources for expenses and savings.
- Developed and implemented meal planning strategies to promote family health and nutrition.
- Coordinated schedules for family activities, balancing commitments with efficient time management.
- Oversaw home maintenance projects, ensuring timely repairs and improvements to living environment.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Assistant Teacher
Big Blue Marble Accademy
Indian Trail, NC
08.2018 - 03.2019
- Assisted in developing age-appropriate lesson plans to foster children's cognitive and social skills.
- Implemented daily activities that promote physical, emotional, and intellectual development of children.
- Monitored classroom environment to ensure safety and compliance with health regulations.
- Collaborated with lead teacher to assess individual student progress and adapt learning strategies accordingly.
- Enhanced communication with parents through regular updates on children's progress and classroom activities.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Restocked supplies and personal hygiene products for use by students.
- Created safe and nurturing learning environment for preschoolers.
Patient Care Coordinator
Novant Healthcare
Charlotte, NC
08.2017 - 12.2017
- Coordinated patient scheduling to optimize clinic flow and reduce wait times.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Implemented electronic health record systems to streamline patient information management.
- Developed patient education materials to improve understanding of treatment plans and procedures.
Server Trainer
Americana Resturaunt
Matthews, NC
07.2011 - 12.2017
- Trained new servers on menu details and customer service standards.
- Developed training materials to enhance onboarding processes for staff.
- Monitored server performance and provided constructive feedback for improvement.
- Implemented best practices for food safety and sanitation compliance.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Sales Associate
Victra Verizon
Wesley Chapel, NC
08.2013 - 07.2017
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Maintained up-to-date knowledge of products and services, facilitating informed customer decisions.
- Executed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Trained new associates on sales techniques and product knowledge, fostering team development.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Managed cash handling processes, ensuring accuracy in transactions and balancing registers.
- Assisted in inventory management, including stock replenishment and organization of merchandise displays.
- Led store opening and closing procedures, maintaining security protocols and operational readiness.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Server
Dairy Queen Restaurant
Matthews, NC
06.2009 - 08.2011
- Provided excellent customer service in fast-paced dining environment.
- Operated point-of-sale system for efficient order processing and payment collection.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu items and service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Opened and closed store, ensuring proper cash handling and security protocols.
Education
No Degree - Early Childhood Care And Education
Central Piedmont Community College
Charlotte, NCSkills
- Patience and empathy
- Child development
- Outdoor play supervision
- Activities planning
- Safety monitoring
- Hygiene and cleanliness
- Care planning
- Classroom management
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Critical thinking skills
- Appointment scheduling
- Organizational skills
Timeline
Homemaker
Self-employeed
03.2019 - Current
Assistant Teacher
Big Blue Marble Accademy
08.2018 - 03.2019
Patient Care Coordinator
Novant Healthcare
08.2017 - 12.2017
Sales Associate
Victra Verizon
08.2013 - 07.2017
Server Trainer
Americana Resturaunt
07.2011 - 12.2017
Server
Dairy Queen Restaurant
06.2009 - 08.2011
No Degree - Early Childhood Care And Education
Central Piedmont Community College