Hailey Salazar
Cary
Summary
Enthusiastic professional offering many years of experience in customer service industry. Focused on understanding and anticipating customer needs and working to meet and exceed expectations. Possesses strong organizational, professional and management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BDC Manager
Darrell Waltrip Honda
Franklin
09.2025 - 03.2026
- Oversaw lead generation processes to enhance sales opportunities.
- Collaborated with sales team to improve customer follow-up strategies.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
Orthodontic Assistant
Shine Orthodontics
12.2024 - 08.2025
- Prepare patients for appointments, set up treatment rooms, and sterilize instruments.
- Take X-rays and dental impressions for patient records.
- Assist the orthodontist during various procedures such as bondings, debonds, adjustments, etc.
BDC Manager
Fred Anderson Toyota
08.2024 - 12.2024
- Manage online sales process
- Monitor and track online sales performance
- Engage with customers through various communication channels.
- Provide prompt and personalized responses to inquiries, offer product information, and guide customers through the online sales process.
- Utilized CRM software to track customer interactions and follow up accordingly
Registered Dental Assistant
Franklin Orthodontic Center
05.2024 - 07.2024
- Prep patients for orthodontic treatments, such as placing and removing braces, fitting retainers, and adjusting appliances.
- Sterilize and disinfect instruments, set up workstations before procedures, and ensure that necessary materials are available.
- Take X-rays for new and current patients, helping to monitor patient progress and assist in diagnosis.
- Assist with patient scheduling and confirming appointments
Internet Sales Manager
DARCARS Toyota Silver Spring
02.2022 - 03.2024
- Oversee and manage the online sales process, from lead generation to conversion.
- Monitor and track online sales performance, identifying areas for improvement and implementing strategies to increase sales and revenue.
- Engage with online customers through various communication channels, including email, live chat, and social media platforms. Provide prompt and personalized responses to inquiries, offer product information, and guide customers through the online sales process to ensure high conversion rates.
- Work closely with the sales team and other relevant departments to align online sales strategies with overall business objectives. Provide support, training, and guidance to the sales team regarding online lead management and conversion techniques.
- Utilized CRM software to track customer interactions, follow up on inquiries, and analyze sales performance metrics.
Sales Associate
DARCARS Toyota Silver Spring
11.2021 - 02.2022
- Engage with customers to understand their automotive needs, preferences, and budget constraints. Assist customers in selecting the appropriate vehicle based on their requirements and provide recommendations as needed.
- Provide information about available vehicles, including features, specifications, pricing, and financing options.
- Conduct product demonstrations, test drives, and walk arounds to showcase the vehicle's features and benefits.
- Maintaining a high level of customer satisfaction by addressing inquiries, resolving complaints, and providing exceptional after-sales support. Building long-term relationships with customers to encourage repeat business and referrals.
Education
Dental Assisting - Technical school
First Class Dental Assisting school of Nashville
Health Science - Bachelor's degree
High school diploma or GED -
Skills
- Business Development
- Customer service
- Upselling
- Hospitality
- Conflict management
- Cold Calling
- Lead generation
- Customer relationship management
- Email Marketing
- Leadership
- Phone etiquette
- Relationship management
- CRM software
- Computer skills
Certification
- CPR Certification
- Registered Dental Assistant
- Sales license
- Driver's License
- ServSafe Food Handler Certification
- First Aid Certification
- Infection Control Certification
- Certified Orthodontic Assistant
- AED Certification
- Radiation Health & Safety Certification
- Radiology Certification
- Certified Dental Assistant
- X-Ray Certification
- BLS Certification
Timeline
BDC Manager
Darrell Waltrip Honda
09.2025 - 03.2026
Orthodontic Assistant
Shine Orthodontics
12.2024 - 08.2025
BDC Manager
Fred Anderson Toyota
08.2024 - 12.2024
Registered Dental Assistant
Franklin Orthodontic Center
05.2024 - 07.2024
Internet Sales Manager
DARCARS Toyota Silver Spring
02.2022 - 03.2024
Sales Associate
DARCARS Toyota Silver Spring
11.2021 - 02.2022
Dental Assisting - Technical school
First Class Dental Assisting school of Nashville