Hailey Naifeh
Charlotte
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
Downtown Beer Hall
Marble Falls
03.2023 - Current
- Coordinated operations successfully to uphold reputation for professionalism and results.
- Employed conflict management techniques to optimize customer satisfaction and retention.
- Arranged crew schedules to align with business and project demands.
- Organized resources, supplies and teams to meet operational demand and core metrics.
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations.
- Conducted staff meetings to review work activities and drive continuous improvement.
- Assessed, analyzed and solved or suggested solutions to operational challenges.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
Intake Specialist
Dombrowski, Sorensen, & Gigac
Chicago
01.2021 - 12.2021
- Company Overview: Personal Injury Law firm
- Signed up all new cases
- Request all medical records
- Handle all insurance correspondence
- Weekly meeting to review all new cases
- Trained all new staff
- Assigned Case Managers
- Scheduled clients to see the attorney(s).
- Personal Injury Law firm
Supervisor
Marble Falls Athletic Club
Marble Falls
04.2017 - 08.2020
- Coached ages 8-18.
- Coached Groups.
- Individual Training.
- Training Plans.
- Set Goals.
- Team building drills.
- Mentor.
Lead Bar/Manager
Brass Hall Live Entertainment
Marble Falls
04.2018 - 04.2020
- Company Overview: This is a music company that supported local artists and brought in outside entertainment
- We also put on local music festivals
- Floor Management
- Festival Set-up
- Opening and Closing duties
- Nightly Inventory
- Entertainment Hospitality
- Security.
- This is a music company that supported local artists and brought in outside entertainment
Manager
Rae's Bar and Grill
Marble Falls
08.2015 - 09.2019
- Company Overview: This is a local staple in a small town that has been in business for 10+ years
- Beer Orders
- Scheduling
- Floor Management
- Managed Liquor Sales
- Morning and Evening Drawers.
- This is a local staple in a small town that has been in business for 10+ years
Education
Accounting And Finance
Bryant & Stratton College
NY01-2025
Licensed Massage Therapist -
A New Beginning School of Massage
Austin, Texas04.2019
Family Studies -
Howard Payne University
Brownwood, Texas05.2010
Family Studies -
Dodge City Community College
Dodge City, Kansas05.2009
Skills
- Punctual
- Continuous Improvement
- Multitasking
- Attention to Detail
- Customer Service
- MS Office
- Adaptability
- Problem Solving
- Team Leadership
- Conflict Resolution
- Customer Retention
- Organizational Management
- Task delegation
- Effective communication
- Policy implementation
- Project management
- Employee training
- Staff recruitment
- Budget management
Certification
- 500 Hour Yoga Alliance YTT, 10/01/19
- LMT - Texas, 07/01/19
Projects
Xolee Skincare, 11/01/23, Selling product in local hometown store. Working on website for online orders.
Hobbies and Interests
- Yoga
- Rollerskating
- Painting
- Woodworking
- Cooking
References
References available upon request.
Timeline
Manager of Operations
Downtown Beer Hall
03.2023 - Current
Intake Specialist
Dombrowski, Sorensen, & Gigac
01.2021 - 12.2021
Lead Bar/Manager
Brass Hall Live Entertainment
04.2018 - 04.2020
Supervisor
Marble Falls Athletic Club
04.2017 - 08.2020
Manager
Rae's Bar and Grill
08.2015 - 09.2019
Accounting And Finance
Bryant & Stratton College
Licensed Massage Therapist -
A New Beginning School of Massage
Family Studies -
Howard Payne University
Family Studies -
Dodge City Community College
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