Hailey McCue
Mocksville
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
4
4
years of professional experience
Work History
Cashier/Hostess
Pepper's Restaurant
08.2024 - Current
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Davie Tavern
02.2021 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelors of Science - Psychology - Human Service Concentration
Appalachian State University
Boone, NC05-2027
Skills
- Communication
- Active Listening
- Organization
- Customer Service
- Time Management
- Interpersonal Skills
- Work ethic and integrity
- Patience and empathy
- Cash register operation
- Team collaboration
Timeline
Cashier/Hostess
Pepper's Restaurant
08.2024 - Current
Hostess
Davie Tavern
02.2021 - 08.2024
Bachelors of Science - Psychology - Human Service Concentration
Appalachian State University
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