HAILEY GESSNER
Garner
Overview
7
7
years of professional experience
Work History
Territory Manager
1 Source Rentals
06.2025 - Current
- Managed territory operations, ensuring optimal inventory levels and timely deliveries.
- Developed and implemented strategic sales plans to enhance market penetration.
- Cultivated relationships with key clients, driving customer satisfaction and retention.
- Analyzed market trends to identify growth opportunities and adjust strategies accordingly.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Attended trade shows and industry events to promote company products and services.
Regional Coordinator
1 Source Rentals
01.2025 - 06.2025
- Managed contract lifecycle, from drafting to execution and renewal processes.
- Trained team members on contract management software and process enhancements.
- Managed rental inventory, ensuring accurate availability and timely updates.
- Coordinated logistics for rental deliveries and returns to optimize efficiency.
- Maintained a high level of accuracy in billing procedures, effectively resolving discrepancies and preventing financial losses.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Tracked orders and shipments to inform warehouse manager of incoming loads.
- Coordinated purchase orders and inventory management systems for optimal stock levels.
Air Medical Dispatcher
Air Medical Dispatcher
10.2023 - 01.2025
- Coordinate and dispatch air medical resources for emergency situations and interfacility transports
- Communicate with pilots, medical crews, and ground personnel to provide timely updates and ensure smooth operations
- Monitor weather conditions and determine the feasibility of air transportation
- Collect and review patient information, ensuring accuracy and confidentiality
- Maintain current knowledge of medical flight regulations and procedures
- Assist with flight planning and logistics, including coordinating with hospitals and arranging ground transportation
- Provide exceptional customer service, addressing any inquiries or concerns from patients and their families
Sales Coordinator
Southwest JCB
11.2022 - 02.2024
- Generated leads and maintained lists of prospective customers.
- Informed the customer of unit prices, shipping dates, and anticipated delays.
- Maintained accurate records of sales activity and generated reports for management review.
- Processed all paper flow in and out of sales offices.
- Created promotional materials such as brochures, flyers and catalogs to increase brand awareness.
- Provided relevant information on warranties, price, and payment methods.
Communication Training Officer
Jeffcom
04.2020 - 06.2022
- Exhibited strong leadership qualities by motivating others to reach their highest potentials.
Emergency Communication Specialist
Jeffcom
08.2018 - 06.2022
- Crossed train on 14 fire agencies; West Metro Fire, Arvada Fire, Golden Fire, Golden Gate Fire, PleasantView Fire, Fairmount Fire, Foothills Fire, Highland Rescue, Genesse Fire, Evergreen Fire, Elk Creek Fire, Indian Hills Fire, North Fork Fire, and Inter Canyon Fire.
- Coordinated with multiple departments to ensure efficient delivery of services to the public during emergencies.
- Assessed incoming calls for priority level and triaged appropriately according to protocol.
- Provided emergency response to callers in distress, utilizing effective communication and crisis intervention techniques.
- Utilized geographic information systems software for mapping purposes related to emergency calls.
- Monitored multiple radio channels simultaneously while responding efficiently to requests for assistance from field personnel.
- Processed high call volumes for law enforcement and fire and emergency medical services.
Education
High School Diploma -
Cherokee Trail High School
Aurora, COSkills
- Customer Service
- Sales Support CRM Software
- Account Management
- Flight Following
- NCIC Database
- Communications Training Officer (CTO)
- Emergency Medical Dispatch (EMD)
- Emergency Fire Dispatch (EFD)
- Purchase Orders
- Billing
- Coaching and Mentoring
- Sales
- Networking
- Problem-solving
Personal Information
Title: Territory Manager and Customer Service
Timeline
Territory Manager
1 Source Rentals
06.2025 - Current
Regional Coordinator
1 Source Rentals
01.2025 - 06.2025
Air Medical Dispatcher
Air Medical Dispatcher
10.2023 - 01.2025
Sales Coordinator
Southwest JCB
11.2022 - 02.2024
Communication Training Officer
Jeffcom
04.2020 - 06.2022
Emergency Communication Specialist
Jeffcom
08.2018 - 06.2022
High School Diploma -
Cherokee Trail High School