Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hailey Escobar

Raleigh

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Carolina Ale House. Proven ability to engage guests and manage cash handling efficiently, while fostering a positive team environment. Committed to delivering high-quality service and enhancing customer satisfaction through attentive interactions and effective communication.

Overview

6
6
years of professional experience

Work History

Server

Carolina Ale House
06.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Bartender

Chilis's Bar and Grill
11.2023 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Guest Service Associate

European Wax Center
05.2023 - 11.2023

Shift Leader

Culvers
11.2021 - 03.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Manager

Dollar General
11.2020 - 03.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Associate

Walmart
06.2020 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Kitchen Staff Member

Bad Daddy's Burger Bar
05.2018 - 03.2020
  • Ensured workspace cleanliness and orderliness, complying with stringent hygiene protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Education

Diploma - High School

Wake Early College of Health And Sciences
Raleigh, NC
05.2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Languages

Spanish
Elementary

Timeline

Server

Carolina Ale House
06.2024 - 10.2024

Bartender

Chilis's Bar and Grill
11.2023 - 07.2024

Guest Service Associate

European Wax Center
05.2023 - 11.2023

Shift Leader

Culvers
11.2021 - 03.2022

Manager

Dollar General
11.2020 - 03.2021

Sales Associate

Walmart
06.2020 - 10.2020

Kitchen Staff Member

Bad Daddy's Burger Bar
05.2018 - 03.2020

Diploma - High School

Wake Early College of Health And Sciences

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Hailey Escobar