Hailey Bolick
Granite Falls
Summary
Detail-oriented professional with extensive experience in customer service operations and client management. Proven ability to manage conflicts and enhance interdepartmental communication, resulting in timely resolutions. Recognized for exceptional multitasking and organizational skills that drive operational efficiency.
Overview
15
15
years of professional experience
Work History
Juvenile Court Coordinator
State of North Carolina
Newton
01.2021 - Current
- Case management of A/N/D and delinquency cases, and prepare periodic reports from existing court information management systems.
- Ensure adherence to state policies and procedures, supporting effective project management activities.
- Present reports to diverse audiences through collaborative meetings, conferences, facilitated workgroups, and publications.
- Schedule cases and resolve scheduling conflicts, and prepare Juvenile Court calendars, as directed.
- Facilitate cross-departmental communication to swiftly resolve issues and improve collaborative processes.
Lead Teller
Bank of America
Hickory
10.2014 - 12.2020
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Promoted banking products and services to enhance customer relationships.
Teller
Wells Fargo
Hickory
01.2011 - 10.2014
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers with account inquiries and service requests to enhance overall banking experience.
- Answered customer inquiries regarding bank products and services, facilitating informed decision-making.
- Resolved customer issues promptly, contributing to high satisfaction levels.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC08-2022
Skills
- Stakeholder engagement
- Conflict resolution
- Attention to detail
- Team collaboration
- Multitasking and organization
- Relationship building
- Professional networking
Timeline
Juvenile Court Coordinator
State of North Carolina
01.2021 - Current
Lead Teller
Bank of America
10.2014 - 12.2020
Teller
Wells Fargo
01.2011 - 10.2014
Bachelor of Science - Criminal Justice
Fayetteville State University