Hailey Badgley
Charlotte
Summary
Dynamic General Manager with a proven track record at First Watch, excelling in customer service and team building. Spearheaded training programs that enhanced employee performance and boosted customer retention by 20%. Adept in inventory control and effective communication, fostering a collaborative environment that drives operational success and elevates guest experiences.
Overview
10
10
years of professional experience
Work History
General Manager
First Watch
Charlotte
03.2023 - Current
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling to optimize team efficiency and coverage.
- Implemented training programs to enhance employee skills and customer service.
- Collaborated with suppliers to maintain quality inventory and food standards.
- Developed marketing strategies to attract new customers and retain existing ones.
- Analyzed sales trends to adjust menu offerings and pricing strategies.
- Fostered a positive work environment through effective team communication.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
Volunteer
Matthews Help Center
Matthews
01.2019 - Current
- Volunteered at a center that provided help to those less fortunate.
- Organized products, tracked inventory, and answered patron questions.
- Worked behind the counter bagging items for customers.
- Assisted in organizing donation drives for food and clothing support.
- Collaborated with local organizations to expand service offerings and reach.
- Enhanced communication strategies to raise awareness of community needs and services.
Head Server
Tavern Agora
Raleigh
04.2022 - 01.2023
- Managed dining room operations and ensured excellent guest experiences.
- Trained and mentored new servers on menu knowledge and service standards.
- Oversaw table assignments and maintained efficient workflow during peak hours.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
Server and fill-in hostess
Le Peep
Charlotte
07.2020 - 01.2021
- Served breakfast and lunch while providing friendly and attentive customer service.
- Memorized and explained menu items in detail.
- Earned valuable repeat business with regular customers due to guest satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to deliver timely and accurate orders.
- Assisted in training new servers on menu knowledge and service standards.
- Resolved guest complaints promptly to enhance overall dining experience.
Head Hostess & Server
Le Peep
Charlotte
08.2016 - 08.2019
- Elevated from junior hostess to lead hostess in first year.
- Ensured all guests’ expectations were met or exceeded.
- Monitored guests' needs and promptly addressed issues to maintain high service standards and guest satisfaction.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
- Oversaw register, to-go orders, server rotation, specialty coffee drinks, and trained new employees to ensure smooth operations.
- Trained new host staff on best practices and customer service standards.
- Monitored dining area cleanliness and organized seating to enhance guest experience and service flow.
- Collaborated with management on special events and promotional activities.
Education
College -
Appalachian State University
Boone, NC06-2021
High School Diploma -
Providence High School
Charlotte, NC06-2019
College -
North Carolina State University
Raleigh, NC06-2026
Skills
- Project management
- Operational oversight
- Account management
- Customer retention
- Logistics coordination
- Workforce planning
- Employee training
- Training and development
- Team building
- Effective communication
- Problem resolution
- Client relations
- Time management
- Customer service
- Staff development
Involvement And Leadership
- Team Member, Providence High School Swim Team, 2015, 2016, 2017
- Team Member, Providence High School Lacrosse, Spring 2016
- President (one year), Secretary (one year) and Member (four years), Providence High School Mosaic Club, Fall 2015, Spring 2019
- Librarian (one year), and Member (four years), Providence High School Chorus, Fall 2015, Spring 2019
- Member (three years), Providence High School DECA Club, Fall 2015, Spring 2018
- Member (two years), Providence High School FFA Club, Fall 2015, Spring 2017
Timeline
General Manager
First Watch
03.2023 - Current
Head Server
Tavern Agora
04.2022 - 01.2023
Server and fill-in hostess
Le Peep
07.2020 - 01.2021
Volunteer
Matthews Help Center
01.2019 - Current
Head Hostess & Server
Le Peep
08.2016 - 08.2019
College -
Appalachian State University
High School Diploma -
Providence High School
College -
North Carolina State University