Haileigh Feldman
Leland
Summary
Customer-focused Customer Service Representative skilled in resolving complaints and enhancing satisfaction. Leverages effective communication and product knowledge to strengthen customer relationships. Detail-oriented approach ensures high-quality service delivery and fosters positive interactions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
oasis curtain bed and bath
Leland
01.2025 - 05.2026
- Assisted customers with product selections and provided detailed information.
- Processed customer orders accurately and efficiently using internal systems.
- Educated customers about care instructions for curtains and bedding products.
- Provided feedback to management on customer preferences and product availability.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
house keeping manager
Choice Hotels
Wilmington
08.2023 - 01.2025
- Supervised housekeeping staff to ensure cleanliness and organization in guest rooms.
- Coordinated daily cleaning schedules to maximize room turnover and enhance guest satisfaction.
- Inspected rooms for quality assurance and adherence to Hilton's standards.
- Trained new employees on cleaning procedures and safety protocols.
- Communicated with front desk regarding room readiness and special guest requests.
- Addressed guest complaints regarding cleanliness promptly and professionally, ensuring a positive guest experience.
- Resolved customer complaints in a timely manner.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
manager
SUBWAY®Restaurants
Wilmington
06.2022 - 07.2023
- Managed daily operations to ensure smooth service delivery and customer satisfaction.
- Trained and supervised staff on food preparation and safety standards.
- Coordinated team scheduling to optimize labor efficiency during peak hours.
- Maintained cleanliness and organization of the restaurant environment consistently.
- Monitored financial transactions for accuracy and compliance with company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with industry regulations and company policies.
house keeping manager
Hilton Hotels Corporation
Laurinburg
07.2021 - 05.2022
- Supervised housekeeping staff to ensure cleanliness and organization in guest rooms.
- Coordinated daily cleaning schedules for efficient room turnover and guest satisfaction.
- Inspected rooms for quality assurance and adherence to Hilton's standards.
- Resolved guest complaints related to cleanliness promptly and professionally.
- Trained new employees on cleaning procedures and safety protocols.
- Communicated with front desk regarding room readiness and special guest requests.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
Education
High School Diploma -
Scotland Christian Academy
Laurinburg, NC05-2018
Skills
- Customer service
- Complaint resolution
- Call center operations
- Order processing
- Customer satisfaction measurement
- Product knowledge
- Quality assurance
- Effective communication
- Verbal and written communication
- Client relations
- Relationship building
- Attention to detail
- Staff supervision
Timeline
Customer Service Representative
oasis curtain bed and bath
01.2025 - 05.2026
house keeping manager
Choice Hotels
08.2023 - 01.2025
manager
SUBWAY®Restaurants
06.2022 - 07.2023
house keeping manager
Hilton Hotels Corporation
07.2021 - 05.2022
High School Diploma -
Scotland Christian Academy