Hailee Stanley
Lewisville
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. As well as a solid background in emergency medical care and patient support. Known for quick adaptability, effective communication, and strong teamwork in fast-paced environments
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Atrium Health Wake Forest Baptist
Advance, NC
03.2024 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
Patient Service Representative
Atrium Health Wake Forest Baptist
Advance, NC
05.2023 - 03.2024
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
Server
Tanglewood Pizza Company
Advance, NC
07.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Bj’s Brewhouse And Restaurant
Winston-Salem, NC
02.2022 - 07.2022
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess/Server
Restaurant 101
Mocksville, NC
10.2019 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
The Factory Coffee House
Mocksville, NC
03.2019 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Crew and Operations Manager
Mirror Image
Mocksville, NC
02.2021 - 04.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Certified Nursing Assistant
Davidson County Community College
01.2024
High School Diploma -
Davie County High School
06.2021
Skills
- Heartsaver CPR AED (CPR AED)
- Epic Software Experience
- POS system operation
- Patient registration
- Punctual and hardworking
- Exceptional customer service
Timeline
Certified Nursing Assistant
Atrium Health Wake Forest Baptist
03.2024 - Current
Patient Service Representative
Atrium Health Wake Forest Baptist
05.2023 - 03.2024
Server
Tanglewood Pizza Company
07.2022 - 06.2023
Server
Bj’s Brewhouse And Restaurant
02.2022 - 07.2022
Crew and Operations Manager
Mirror Image
02.2021 - 04.2021
Hostess/Server
Restaurant 101
10.2019 - 04.2022
Barista
The Factory Coffee House
03.2019 - 01.2022
High School Diploma -
Davie County High School
Certified Nursing Assistant
Davidson County Community College