Hadiya Brown
Charlotte,NC
Summary
Proven Claims Processor with a track record of enhancing customer satisfaction and streamlining claim processing at Clinician of Mecklenburg. Leveraged exceptional communication and data entry proficiency to reduce claim processing times significantly, ensuring accuracy and compliance. Skilled in policy analysis and customer service, adept at improving business outcomes through meticulous attention to detail and a patient, empathetic approach.
Overview
5
5
years of professional experience
Work History
Claims Processor
Clinician of Mecklenburg
08.2021 - 03.2024
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Followed up with customers on unresolved issues.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
POS Associate
Defy Gravity
09.2019 - 03.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer complaints diplomatically, resulting in retained business and positive feedback.
- Trained new POS associates, ensuring they fully understood company policies and procedures.
- Operated multiple POS systems proficiently, allowing for seamless transitions between different workstations as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Conducted detailed market analysis to guide development of sales strategies.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Brand Ambassador
Forever 21
11.2018 - 08.2019
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
Education
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06-2021
Skills
- Claims review
- Patience and empathy
- Effective communicator
- Accuracy and precision
- Exceptional communication
- Listening and comprehension
- Claims
- Professionalism and courtesy
- Policy interpretation
- Flexible schedule availability
- Professionalism and ethics
- Regulatory compliance
- Medical terminology
- Sales expertise
- Data entry proficiency
- Returns and exchanges handling
- Critical evaluation
- Performance improvement
- POS system operation
- Allocating claims
- Basic math
- Attention to detail
- Sales and negotiation tactics
- Records management
- Loss prevention
- Inventory management proficiency
- Data entry
- Social media marketing
- Data-driven decision making
- Critical thinking
- Payment collection
- Content creation proficiency
- Scheduling
- Customer acquisition
- Microsoft office
- Insurance coverage verification
- Customer service
- Upselling strategies
- Time management mastery
- Order management
- Insurance claim forms review
- Appointment scheduling
- Business growth
- Documentation skills
- Policy analysis
Timeline
Claims Processor
Clinician of Mecklenburg
08.2021 - 03.2024
POS Associate
Defy Gravity
09.2019 - 03.2020
Brand Ambassador
Forever 21
11.2018 - 08.2019
High School Diploma -
Hickory Ridge High School
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