Gwendolyn Bremby
Charlotte,NC
Summary
Dynamic Patient Access Representative with a proven track record at FastMed Urgent Care, excelling in management, insurance verification and customer service. Enhanced patient experiences through effective communication and training initiatives, while ensuring HIPAA compliance. Handling over 100 incoming and outgoing calls and emails. Recognized for improving workflow efficiency and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
FastMed Urgent Care
Harrisburg, NC
04.2017 - Current
- Facilitated patient check-in process, ensuring accurate collection of demographic and insurance information.
- Assisted patients with scheduling appointments, optimizing daily workflow for timely service delivery.
- Provided support in verifying insurance eligibility and benefits, improving patient experience during visits.
- Coordinated communication between clinical staff and patients to enhance care continuity and satisfaction.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Department Head/ Scheduling Coordinator
Golden Living Nursing Home
Charlotte, NC
05.2015 - 02.2017
- Led interdisciplinary team to improve resident care standards and enhance overall satisfaction.
- Developed and implemented training programs for staff to ensure compliance with health regulations.
- Streamlined communication processes within departments, resulting in improved operational efficiency.
- Oversaw budget management, allocating resources effectively to meet departmental goals.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Education
Associate of Science - Medical Assistant
King’s College
Charlotte, NC12.2008
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Payment processing
Timeline
Patient Access Representative
FastMed Urgent Care
04.2017 - Current
Department Head/ Scheduling Coordinator
Golden Living Nursing Home
05.2015 - 02.2017
Associate of Science - Medical Assistant
King’s College