Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments Experience
Timeline
Generic

Gwen Jacobs

Statesville,NC

Summary

Seeking a customer service position where I can leverage my communication and to provide exceptional service to customers and contribute to the growth of the company.

Overview

5
5
years of professional experience

Work History

Teaching Assistant

Iredell-Statesville Schools
08.2023 - 02.2024
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom activities, tutoring, and reviewing work.
  • Maintained safety and security by overseeing students in recess environments.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Calibration Tech

Nelson Global
04.2022 - 08.2023
  • I maintained the accuracy and reliability of measuring instruments and equipment used in various industries.
  • I was responsible for testing, calibrating, and repairing instruments, maintaining records, and adhering to industry standards and regulations.
  • Ensuring that equipment performs within specified tolerances.

Customer Service Liaison

Nelson Global
10.2019 - 04.2022
  • Served as the primary point of contact for quality issues with customers, ensuring effective communication and resolution.
  • Monitored production and product quality to ensure adherence to customer specifications and industry standards.
  • Quality liaison between manufacturing, quality, and customer teams.
  • Developed and maintained relationships with customer quality and manufacturing teams.
  • Understood customer product details and requirement
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

QUALITY Tech

Nelson Global
08.2019 - 10.2019
  • Conducted inspections and tests: Perform inspections and tests on products, materials, components, and sub-assemblies to ensure they meet quality standards and specifications.
  • Inspect incoming, in-process, and outgoing materials: Verify that materials and parts conform to specifications throughout the manufacturing process, from raw materials to finished products.
  • Identify and report non-conformances: Document and report inspection outcomes and identify any defects or discrepancies.
  • Use precision measuring instruments: Employ tools like calipers, micrometers, and gauges to verify product dimensions and performance.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.

Education

Associates - Business and Accounting

Fort Wayne Business College
Fort Wayne, IN
08.2009

Skills

  • Experiences with SAP, Excel, Pivot Tables, and Word
  • Experience writing technical instruction for manufacturing departments
  • Good communication skills internally and externally
  • Ability to work independently through off-site responsibilities
  • Accomplishments & Experience
  • Support customer relations and communication of fulfillment issues through Liaison for DTNA
  • Generate purchase requisition for third-party support
  • Support through Liaison for communication between customer and for delivery of part requirement to prevent line down situations
  • Work with both customers and internally on nonconformance to provide the best solutions and outcomes for all parties
  • Respond directly to customers through telephone, email, websites, and direct contact at customer facilities Working directly with customer leadership, purchasing, and quality
  • Work directly with production on schedule to prioritize customer requirements on part requirement to prevent line down
  • Work directly with both external and internal shipping departments to answer and resolve any related issues that would prevent lead times for deliverables
  • Strong background in Liaison and support between customers and Statesville
  • Traveled between three DTNA plants as required to maintain support from Statesville that includes line sequencings, inspection, and maintaining good customer satisfaction
  • Responsible for putting orders in for specific parts needed

Accomplishments

  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Accomplishments Experience

  • Supported customer relations and communication of fulfillment issues through Liaison for DTNA.
  • Generated purchase requisition for third-party support.
  • Supported communication between customer and for delivery of part requirement to prevent line down situations.
  • Worked with both customers and internally on nonconformance to provide the best solutions and outcomes for all parties.
  • Responded directly to customers through telephone, email, websites, and direct contact at customer facilities.
  • Worked directly with customer leadership, purchasing, and quality.
  • Worked directly with production on schedule to prioritize customer requirements on part requirement to prevent line down.
  • Worked directly with both external and internal shipping departments to answer and resolve any related issues that would prevent lead times for deliverables.
  • Strong background in Liaison and support between customers and Statesville.
  • Traveled between three DTNA plants as required to maintain support from Statesville that includes line sequencings, inspection, and maintaining good customer satisfaction.
  • Responsible for putting orders in for specific parts needed.

Timeline

Teaching Assistant

Iredell-Statesville Schools
08.2023 - 02.2024

Calibration Tech

Nelson Global
04.2022 - 08.2023

Customer Service Liaison

Nelson Global
10.2019 - 04.2022

QUALITY Tech

Nelson Global
08.2019 - 10.2019

Associates - Business and Accounting

Fort Wayne Business College

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