Guy S. McCrary, Jr
Charlotte
Summary
Motivated professional with 37 plus years of progressive experience in the telecommunications industry. Excellent communication and organization skills. Ability to comprehend technical materials and diagrams. Detail-oriented, flexible and able to manage multiple projects simultaneously. Team player works well independently, or under direct supervision.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Wire Technician
AT&T, Inc
Charlotte, North Carolina
12.2011 - Current
- Responsible for installation, upgrades and repairs of U-verse services. Educating customers on service features and functionality. Verifying all services are working correctly. Working in all weather conditions, aloft and small confined spaces. Working with hand and power tools. Following all company safety rules and regulations.
Sub-Contractor, CenturyLink
ITC Service Group, Inc.
Fayetteville, North Carolina
08.2011 - 12.2011
- Responsible for installation, upgrades and repairs of IPTV. Following all guidelines from quality, safety and good customer service.
Sub-Contractor, Dish Network
Rocking R Inc.
Charlotte, North Carolina
02.2011 - 07.2011
- Responsible for installations, upgrades, troubleshooting and repairs of Dish Network services. Following all guidelines from quality, safety and good customer service.
Sub-Contractor, Dish Network
Custom Communications Inc.
Charlotte, North Carolina
08.2009 - 01.2011
- Responsible for installations, upgrades, troubleshooting and repairs of Dish Network services. Following all guidelines from quality, safety and good customer service.
Sub-Contractor/Supervisor, Charter Communication
DA Technologies
Bogart, Georgia
08.2006 - 06.2009
- Responsible for installations, upgrades, downgrades, troubleshooting and repairs of services including Video, High Speed Data and Telephony services using various hand tools and testing equipment for businesses and residential areas. Also supervised techs, insuring quality work and assisting with any technical and or physical hurdles.
Manager/Owner
One Call Cleaning Service
Charlotte, North Carolina
01.2004 - 08.2006
- Responsible for all day to day operations of the business. From organizing the work sites, payroll, handling all paper work, customer and employee issues. Insuring quality and efficient work was done.
Local Manager
Verizon Communications Inc.
New York, NY
06.1999 - 11.2003
- Responsible for as many as 30 service technician at one time. Daily responsibility included but not limited to dispatching the work for the day, approving technicians daily time sheets, visiting customers and technicians to insure quality work, assisting technician with technical and or physical hurdles. Meeting with the technicians at the end of the day to receive and review their daily work sheets. Conducted required monthly safety meetings with technicians per company and OSHA standards.
Service Technician
Verizon Communications Inc.
New York, NY
06.1988 - 06.1999
- Reviewed and interpreted services orders and trouble reports. Used computer access terminal to work with online database for testing, receiving and closing work assignments. Installed, repaired and removed customer premise wire and jacks. Interacted with customer before, during and after every job. Worked with both business and residential customers. Installed and maintained any where from one to thousands of access lines. Worked on both copper and fiber facilities, both inside and out. Installed and maintained various types of wiring and jacks. Everything from Cat3 and Cat5 wires to RJ45 and RJ21x jacks. Worked with various internal sources such as NOC, switch and frame people to analyze and fix troubles.
Education
Johnson C. Smith University
Charlotte, NC05.1987
Skills
- Power tool operation
- Hand tool proficiency
- Wire splicing
- Network configuration
- Fiber optic handling
- Problem-solving
- Excellent communication
- Critical thinking
- Troubleshooting skills
- Effective communication
- Educating customers
- Professionalism
Certification
fiber technician
Timeline
Wire Technician
AT&T, Inc
12.2011 - Current
Sub-Contractor, CenturyLink
ITC Service Group, Inc.
08.2011 - 12.2011
Sub-Contractor, Dish Network
Rocking R Inc.
02.2011 - 07.2011
Sub-Contractor, Dish Network
Custom Communications Inc.
08.2009 - 01.2011
Sub-Contractor/Supervisor, Charter Communication
DA Technologies
08.2006 - 06.2009
Manager/Owner
One Call Cleaning Service
01.2004 - 08.2006
Local Manager
Verizon Communications Inc.
06.1999 - 11.2003
Service Technician
Verizon Communications Inc.
06.1988 - 06.1999
Johnson C. Smith University