I am an extremely passionate and organized professional, logical and result-driven with vast experience in data center environments. Knowledgeable data technician with an extensive background in power system solutions with a proven track record. Strong problem-solving and organizational skills which enhance bussines goals.
Overview
34
34
years of professional experience
Work History
Programmer Analyst
Cognizant Technologies Solutions @ Cisco Systems, Inc.
07.2022 - Current
Install, maintain, and troubleshoot IT hardware such as UCSC servers, traffic generators, routers, switches and network gear.
Maintain infrastructure including all installations, cabling, and power within data center, ensuring uptime, excellent performance, and security.
Recently led cross-functional teams to complete installation of a 20 million Microsoft project.
Main POC for Cisco's off-site RTPColo data center.
Work with lead engineers to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Identify and suggest new opportunities for process improvement, leading to a more efficient development cycle.
Install and configure power distribution units (PDU) by connecting via web interface, a console port, or USB to set network parameters such as IP address, subnet mask, and gateways.
Other responsibilities including but not limited to; inventory specialist, shipping and RMA coordinator, and power and asset management.
Power Quality Consultant
National Power
04.2017 - 08.2020
Utilized advanced data analytics to consult and prepared quotes, and recommend sustainable back-up power systems, ensuring reliable power distribution per their design.
Offered expert advice and technical guidance to clients on how the overall reliability, efficiency, and stability of each UPS and/or electrical system for Eaton products.
Prepared and developed quotes for clients UPS equipment and other back-up-related products for existing client base by analyzer clients power needs.
Master Distributor for Eaton products and APC Power Partner.
Maintained and tracked 100% accuracy of client orders, including shipping, and tracking of equipment up to $250,000 in value.
Provided technical guidance and support ensuring reliable and efficient operation of clients power systems.
Field Service Technician
National Power
05.2010 - 04.2017
Diagnosed and repaired UPS and electrical systems in the field, ensuring operational reliability and back-up power.
Conducted routine maintenance on power generation equipment, enhancing system performance and longevity.
Accountable for servicing a variety of UPS systems, and maintained territory from South Carolina to Delaware.
Trained junior technicians on safety protocols and best practices for equipment handling and repair procedures.
Created the first and only Standard Operating Procedures (SOP), and other forms for UPS Technicians for National Power Corp.
I organized and conducted UPS training classes for Debolt maintenance technicians and other employers.
Led a project of replacing cell site batteries for AT&T cell sites in NC and VA.
JTAGS Operator
U.S. Navy (Naval Space Command)
12.1995 - 09.1999
Maintained a $10 million-dollar Silicon Graphics computer system that processed, evaluated, and disseminated data from Defense Support program Satellites.
Responsible for detection, classification, and reporting of missile launches to Theater CINC’s, Fleet and Battle Group Commanders.
Utilized UHF Satellite Communication networks with multiple displays, receivers, processors, and communication interfaces.
Coordinated the repair and maintenance of the JTAGS system.
Maintained all communication systems, software and hardware associated with JTAGS unit - including UPS system.
Deployed worldwide to operate and maintain the JTAGS providing near-real time early warning , detection and tracking of missile launches and tactical events.
Operations Specialist
U.S. Navy (USS Germantown)
09.1991 - 12.1995
Maintained Combat Information Center (CIC) displays of strategic and tactical information and operating surveillance radars.
Served as Watch Supervisor, in charge of 5-8 personnel that overlooked intelligence data, encryption devices, and operator logs.
Served all the Naval Warfare Publications Clerk in charge of all classified material and maintained 100% on all Classified and Secret publications.
Coordinated and controlled landing craft (LCAC’s) during amphibious assaults as well as created assault patterns to shore along for U. S. Navy Seals and Marines.
Education
B.S. Psychology -
Campbell University
Buies Creek, NC
12.2015
A.S. Social Sciences - undefined
Tidewater Community College
Portsmouth, VA
12.2002
Skills
Experience in Webex, Microsoft Teams, Smartpower (LIMIT), and eITMS
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Held a Top-Secret Clearance during my tenure as a JTAGS Operator
Record keeping - maintained a 100% accuracy rating with classified materials
Ten plus years of maintaining UPS systems; from initial startups to replacing individual components to swapping out new systems
Excellent analytical and communication skills with ability to exercise independent judgment and decision-making
Strong communication, organizing, data entry and record keeping
Timeline
Programmer Analyst
Cognizant Technologies Solutions @ Cisco Systems, Inc.