Gulmira Serkebay

• Managed day-to-day operations, driving quality standards and meeting customer expectations.
• Promoted teamwork and quality service through daily communication and coordination with other departments.
• Improved guest service by providing staff guidance, feedback and individual coaching.
• Contacted guests to check on satisfaction and inquire about improvement suggestions.

Created and implemented of improved educational technologies and learning models in the field of teaching mathematics, programming and foreign languages for children in primary and secondary schools;
Educated and prepared the high school student for admission to foreign universities. Developed the cooperation with foreign educational institutions of Western Europe (Germany and Austria)

• Supervised project schedules to make sure that key milestones were being met at every phase.
• Identified project needs by reviewing project objectives and schedules.
• Monitored performance of project team members to provide performance feedback.
• Increased project efficiency by guiding and leading employees on proper practices.
• Designed project management control roadmap for effective oversight

• Tutored students requiring additional assistance and exam preparation.
• Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Presented material to large groups, small groups and one-on-one with equal proficiency and universally superior learning results.
• Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.

• Assisted project manager in drafting schedules and related documentation.
• Liaised between departments, vendors and clients to monitor project expenses.
• Coordinated with department leads to identify and outline solutions to client-specified challenges.
• Liaised with project managers to evaluate project scope and define milestones and deadlines.
• Developed and implemented project tracker or calendar to meet and maintain standards.
• Produced status reports for customers and senior management.
• Managed portfolio of projects to drive on-time deliverables within scope and budget.
• Introduced change improvement plans to achieve goals, methodologies and initiatives.