Guadalupe Espino
Winston-Salem
Summary
Dynamic service professional with experience in bartending, sales, and customer support. Skilled in POS system operation and new hire training. Committed to maintaining high standards of cleanliness and compliance while enhancing customer experiences.
Overview
2
2
years of professional experience
Work History
Bartender, Waitress, Hostess
Applebee's Neighborhood Grill & Bar
Clemmons
05.2024 - Current
- Mixed cocktails and beverages based on customer preferences and recipes.
- Maintained cleanliness of bar area, utensils, and glassware throughout shifts.
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
- Educated customers about drink specials, menu items, and promotional offerings.
- Ensured compliance with health and safety regulations in beverage preparation areas.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Poured wine, beer, and cocktails for patrons.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Took customer orders and provided menu recommendations.
- Maintained cleanliness of tables and dining areas.
- Assisted in training new staff on service procedures.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
Telemarketing Sales Representative
Aquapure Solutions
Winston-Salem
04.2024 - 05.2024
- Recorded customer contact information, sales activities and other relevant data into company database system.
- Followed up on inquiries from potential customers in a timely manner.
- Conducted outbound calls to potential customers in order to generate sales leads.
- Received incoming calls from customers inquiring about products or services.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Sales Floor Associate Cashier
Five Below
Clemmons
10.2023 - 01.2024
- Operated cash register, processed transactions, and managed cash drawer accurately.
- Maintained clean and organized sales floor for enhanced customer experience.
- Restocked merchandise and ensured shelves were fully stocked throughout the day.
- Handled returns and exchanges according to store policies efficiently.
- Assisted customers with locating desired items in store.
Education
High School Diploma -
West Forsyth High School
Clemmons, NCSkills
- Fluency in Spanish
- New hire training
- Cash and credit transactions
- Safe food handling procedures
- POS system operation
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bartender, Waitress, Hostess
Applebee's Neighborhood Grill & Bar
05.2024 - Current
Telemarketing Sales Representative
Aquapure Solutions
04.2024 - 05.2024
Sales Floor Associate Cashier
Five Below
10.2023 - 01.2024
High School Diploma -
West Forsyth High School