Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Greyson Owen

Charlotte

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for big data with a track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Analyst

Conservice
04.2024 - Current
  • -Gathered, cleaned, and manage large datasets from various sources, including meters, customer databases, and operational systems as well as CRM's.
  • -Perform statistical analyses and analyze data models to identify trends, patterns, and anomalies. I also focus on being able to assess system performance, and optimize resource allocation.
  • -Design and produce comprehensive reports, dashboards, and visualizations to communicate findings to stakeholders. Utilize tools such as Salesforce and Microsoft Excel including VLOOKUP, pivot tables, or similar activities to present data in a clear and actionable format.
  • -Monitor key performance indicators (KPIs) related to utility operations, such as energy consumption, water usage, and gaps in service. Have also provided insights to improve efficiency and service quality.
  • -Work closely with cross-functional teams, including engineering, operations, and customer service, to understand their data needs and provide analytical support.
  • -Identify opportunities for process improvements based on data analysis. Recommend strategies to enhance operational effectiveness and customer satisfaction.
  • 4 years 3 months

ESG Data Specialist

Conservice
01.2023 - 04.2024
  • - Utilize TCRM, salesforce tools and SOPs to complete regular data QC checks on real estate and investment companies.
  • - Complete regularly scheduled checks for data completeness issues on all assigned team accounts using TCRM and salesforce tools.
  • - Communication with Analysts and Solution Architects to resolve data errors.
  • - Complete and track standardized data reach outs.
  • - Track and process utility data authorization forms.
  • - Assist in other related administrative or support activities.
  • 1 year 4 months

Payment Operations Analyst

Conservice
06.2021 - 01.2023
  • - Navigate utility provider websites to make bill payments, research utility account information to make sure bill information is correct.
  • - Organize and record payment information into general trackers.
  • - Research balances carried forward, transfers, deposits, disconnects, past dues and late fees; work with providers and internal teams to resolve unpaid balances.
  • - Recovered $3 million in outstanding funds we were owed from large providers like Duke Energy, PSEG, WM Corporate Services Inc, Verizon, etc. from January 2022 - October 2022.
  • - Spoke directly with banks such as Wells Fargo to ensure large sums of money, up to $100,000+ at a time, is sent to the right location at the right time.
  • - Have thorough knowledge of programs used to filter and analyze data to determine what happened on the account.
  • 1 year 8 months

Life Insurance Specialist

National Agents Alliance - The Alliance
10.2018 - 06.2021
  • - Selling life insurance policies and annuities to clients.
  • - Working with clients and beneficiaries to process insurance claims promptly.
  • - Pursue potential clients by phone, mail, email, or social media.
  • - Conduct presentations to clients or groups of people for information purposes.
  • - Meeting with clients to discuss long-term goals and coverage options.
  • 2 years 9 months

Pharmaceutical Sales Representative

Archer Health Care
05.2018 - 10.2018
  • - Tasked with providing information and marketing materials about my company's medications to doctors by increasing awareness about the products.
  • - Spoke with hospitals to small doctors' offices; many of these medical practices rely on speaking with the drug representatives to keep up with new medicines and treatments as they become available.
  • - Meeting monthly goals in accordance to the project management plan.
  • - Developed sales opportunities by researching and identifying potential accounts as well as logging and archiving documentation and customer communication in CRM.
  • - Ensuring compliance with company and FDA guidelines.
  • 6 months

Warehouse Associate

Shoreline Distributors
06.2016 - 05.2018
  • - Analyzed work orders and receive oral instructions to determine work assignments or material and equipment needs.
  • - Moving freight, stock, or other materials to and from storage or production areas as well as using trucks, tractors, and other equipment.
  • 2 years

Education

Communication and Media Studies

University of North Carolina at Wilmington
01.2018

Skills

  • Salesforce Lightning
  • Data Modeling
  • Data Warehousing
  • Project Management
  • Customer Service Management
  • Quality Assurance
  • Excel Functions
  • Data Analysis
  • Data Visualization and Presentations

Certification

Google Analytics

Timeline

Data Analyst

Conservice
04.2024 - Current

ESG Data Specialist

Conservice
01.2023 - 04.2024

Payment Operations Analyst

Conservice
06.2021 - 01.2023

Life Insurance Specialist

National Agents Alliance - The Alliance
10.2018 - 06.2021

Pharmaceutical Sales Representative

Archer Health Care
05.2018 - 10.2018

Warehouse Associate

Shoreline Distributors
06.2016 - 05.2018

Communication and Media Studies

University of North Carolina at Wilmington

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Greyson Owen