Gretchen Schmitz
Youngsville
Overview
2010
2010
years of professional experience
Work History
Branch Mamager
Carolina Foothills Fcu
2023 - 2025
- Managed branch operations to elevate customer satisfaction and optimize service processes.
- Developed and implemented training programs for staff development and performance improvement.
- Managed financial performance, ensuring adherence to budgetary guidelines and profitability targets.
- Streamlined operational processes to reduce costs and improve workflow efficiency across departments.
Area Manager
Neptune.Retail Solutions
2021 - 2023
- Oversaw branch operations, ensuring compliance with company policies and regulatory requirements.
- Conducted training sessions for staff, boosting team efficiency and customer service expertise.
- Developed strategic plans to improve loan processing efficiency and customer satisfaction rates.
- Analyzed market trends to identify opportunities for business growth and expansion in local areas.
Multi-Unit General Manager
O Inc.
2019 - 2021
- Led operational strategies across multiple locations to enhance efficiency and streamline processes.
- Developed budgets and forecasts to optimize financial performance and resource allocation.
- Implemented training programs to elevate employee performance and foster a culture of continuous improvement.
- Analyzed market trends to identify growth opportunities and drive strategic decision-making initiatives.
Service Manager
Wells Fargo
2010 - 2019
- Led team to enhance customer service standards and improve client satisfaction.
- Developed training programs for staff, ensuring consistent service delivery and operational efficiency.
- Introduced operational improvements to expedite service processes and minimize response times.
- Analyzed service metrics to identify trends and drive strategic decision-making initiatives.
General Manager
Day Enterprises
2006 - 01.2010
- Oversaw daily operations, ensuring compliance with food safety standards and regulations.
- Analyzed sales data to uncover trends, guiding product offerings and marketing strategies.
- Collaborated with suppliers to negotiate contracts, ensuring high-quality ingredients at competitive prices.
- Reduced waste by streamlining inventory procedures.
General Manager
Cole Foods
03.2000 - 2006
- Developed and implemented strategic plans to enhance operational efficiency and customer satisfaction.
- Led team training initiatives, fostering a culture of continuous improvement and accountability.
- Managed budgeting processes, optimizing resource allocation and reducing operational costs.
Timeline
General Manager
Cole Foods
03.2000 - 2006
Branch Mamager
Carolina Foothills Fcu
2023 - 2025
Area Manager
Neptune.Retail Solutions
2021 - 2023
Multi-Unit General Manager
O Inc.
2019 - 2021
Service Manager
Wells Fargo
2010 - 2019
General Manager
Day Enterprises
2006 - 01.2010