Gretchen Phillips
Salisbury,NC
Summary
Organized administrative professional with experience in referrals, scheduling, and office operations. Skilled in relationship-building, community outreach, and providing efficient, tech-savvy support in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Referral & Scheduling Coordinator
Mecklenburg Neurology Group
Concord, NC
01.2022 - Current
- Handle all patient referrals and appointment scheduling while managing a high-volume call line, averaging 50–60 calls per day.
- Build relationships through in-person visits to referring offices and lead community outreach events to promote services. These efforts have increased incoming referrals by 20% over the past 3 years.
Front Office Administrator
Summit Radiology
Concord, NC
01.2018 - 01.2022
- Greeted patients, collected copays, answered phones, and managed scheduling.
- Maintained patient charts and verified insurance benefits.
- Collaborated with management to improve workflows.
Health Information Supervisor
West Coast Radiology
Palm Harbor, FL
07.2010 - 01.2018
- Managed patient records for 3 medical facilities, including chart audits and processing release requests in compliance with HIPAA.
- Implemented a new records system that streamlined workflows, reduced delays, and improved overall department efficiency.
Store Manager
Shoe Carnival
St. Petersburg, FL
06.1999 - 01.2010
- Managed store staff by setting goals, providing training, and conducting performance reviews to drive team success.
- Handled customer concerns with professionalism and care.
Skills
- Office management
- Teamwork and collaboration
- Customer service and support
- Documentation and reporting
- Inventory Management
- Problem resolution
- Microsoft Office
Timeline
Referral & Scheduling Coordinator
Mecklenburg Neurology Group
01.2022 - Current
Front Office Administrator
Summit Radiology
01.2018 - 01.2022
Health Information Supervisor
West Coast Radiology
07.2010 - 01.2018
Store Manager
Shoe Carnival
06.1999 - 01.2010