Gregory Blake Gunnell
Mount Airy
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Mattress Assembler/Chemical Operator
NC Foam/Carpenter Brand
Mount Airy
03.2017 - Current
- Assembly of mattresses & put in shipping container
- Operate hand & power tools for assembly
- Inspect mattress components and finished product for any flaws before shipping
- Lifting & moving heavy materials needed to assemble mattress
- Inspect finished product
- Work with other team members
- Safety Compliance
- Cross Trained for other areas of the company
- Chemical Operator
- Operating & monitoring machinery to control chemical processes
- Performing quality control tests on products
- Recording production data
- Adhere to safety regulations
- Certification of tow motor
Guest Service Representative
Primland Resort
Claudville
05.2011 - 04.2017
- Assisted guests with check-in and check-out processes at luxury resort.
- Responded to guest inquiries and resolved issues promptly and effectively.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Maintained knowledge of resort amenities and services to assist guests effectively.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Assisted guests with check-ins and check-outs in a timely manner.
- Assisted with luggage storage upon request.
- Coordinated transportation arrangements for guests as needed.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Education
Mount Airy High School
Mount Airy, NCSkills
- Guest relations
- Front desk operations
- Reservation systems
- Customer assistance
- Equipment operation
- Equipment monitoring
Certification
- Certified Tow Motor
References
References available upon request.
Timeline
Mattress Assembler/Chemical Operator
NC Foam/Carpenter Brand
03.2017 - Current
Guest Service Representative
Primland Resort
05.2011 - 04.2017
Mount Airy High School