Gregory Wallin
Marshall
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Asheville
07.2023 - Current
- Assist customers with their water accounts
- Help them manage their online profiles and troubleshoot issues if necessary
- Utilize multiple different systems to process payments, manage work orders, and access county databases.
Front Desk Clerk
Comfort Inn by Choice Hotels
06.2022 - Current
- Assist guests with checking in/out and maintaining a clean work area
- Managing payments and reservations.
Customer Service Representative
Spectrum Communications
05.2019 - 06.2022
- Assist customers with any technical issues
- Assist with setting up their equipment and troubleshoot any issues to get them online.
Outside Services
Flintrock Falls Golf Course
01.2016 - 03.2022
- Greeting the members and helping them with their bags
- Maintaining the golf carts
- Making sure the clubhouse area is clean.
CNA - Certified Nursing Assistant
Baylor Institute for Rehabilitation
12.2016 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity. Accurately documented important information.
Education
CNA -
AB Tech
Asheville, NC01.2012
GED -
AB Tech
Asheville, NC01.2009
Skills
- Customer Service
- Data Entry
- Computer Proficiency
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Technical Support
Certification
- CompTIA Security+
Timeline
Customer Service Representative
City of Asheville
07.2023 - Current
Front Desk Clerk
Comfort Inn by Choice Hotels
06.2022 - Current
Customer Service Representative
Spectrum Communications
05.2019 - 06.2022
CNA - Certified Nursing Assistant
Baylor Institute for Rehabilitation
12.2016 - 05.2019
Outside Services
Flintrock Falls Golf Course
01.2016 - 03.2022
CNA -
AB Tech
GED -
AB Tech
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