Gregory Walker
rocky mount
Summary
Dynamic professional with a proven track record at The National Council, enhancing community engagement through strategic outreach and effective team leadership. Excelled in nonprofit environments by leveraging strong analytical thinking and exceptional communication skills. Achieved significant improvements in program effectiveness and volunteer recruitment, demonstrating adaptability and a commitment to continuous improvement.
Results-driven professional with comprehensive experience in community outreach and partnership development. Known for strengthening community relationships through strategic initiatives and effective communication. Highly collaborative and adaptable, excelling in dynamic environments to achieve impactful results.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
17
17
years of professional experience
Work History
Assistant Inreach/Outreach Coordinator
The National Council
12.2020 - 12.2024
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization's mission.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
- Evaluated program effectiveness, leading to data-driven adjustments in strategy.
- Increased community engagement by implementing strategic outreach initiatives.
- Fostered relationships with media outlets to secure coverage for key events and campaigns.
- Coordinated volunteer recruitment efforts, significantly expanding volunteer base.
- Monitored and reported on progress towards outreach goals, identifying areas for improvement.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness.
- Assessed community needs and identified resources for social and community service programs.
Auto Sales And Service
A1 Auto Sales & Service
01.2014 - 01.2020
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
Owner Operator
PC-Fix Computer Repair
01.2008 - 08.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Provided remote technical support for customers, resolving issues without the need for in-person visits.
Education
High School Diploma -
JFK High
Willingboro, NJ06-1987
Skills
- Outreach initiatives
- Nonprofit experience
- Community education
- Event coordination
- Data collection
- Database management
- Continuous improvement
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Analytical thinking
Timeline
Assistant Inreach/Outreach Coordinator
The National Council
12.2020 - 12.2024
Auto Sales And Service
A1 Auto Sales & Service
01.2014 - 01.2020
Owner Operator
PC-Fix Computer Repair
01.2008 - 08.2014
High School Diploma -
JFK High
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