Gregory O'Brien
Charlotte
Summary
Results-driven Sales Professional with over 7 years in the RV industry, consistently exceeding sales targets and enhancing in-store performance. Skilled in building trust-based customer relationships, securing repeat business, and expanding revenue streams. Demonstrates ownership of territories, accurately identifies buyer needs, and converts prospects through persuasive engagement, contributing to organizational growth and profitability.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Sales Consultant
Campers Inn RV
Syracuse
08.2025 - Current
- Achieved top-10 company-wide sales ranking and ranked #1 at my store. - Closed high-value deals, exceeding individual sales targets, contributing to overall store performance. - Provided high-touch customer experiences, fostering repeat business and generating strong referrals. - Coordinated financing and post-sale support, ensuring seamless ownership transitions for clients and enhancing customer satisfaction.
- Guided customers in selecting RVs to match their specific needs and preferences. in selecting RVs based on needs and preferences.
- Educated customers on RV features to enhance their purchasing decisions. and information on RV features and benefits.
- Conducted test drives to demonstrate vehicle performance and handling.
Sales Consultant
Wilkins RV
Syracuse
05.2019 - 08.2025
- Cultivated long-term, trust-based relationships with high-value customers to drive repeat business and enhance client retention through proactive post-sale support and consistent high-touch experiences.
- Elevated upsell conversion rates and customer satisfaction scores by delivering consultative product demonstrations that highlighted performance features, lifestyle compatibility, and ROI of RV models in line with clients' priorities.
- Surpassed individual and team sales goals via expert needs assessment, persuasive communication, and timely closure of deals, while contributing to department-wide revenue acceleration and dealership ranking performance.
- Delivered seamless end-to-end sales experiences, coordinating contract explanation, financing, and post-sale engagement to amplify buyer satisfaction and loyalty.
Salesperson
IDT Energy
Syracuse
09.2017 - 10.2018
- Achieved consistent territory sales growth by leveraging door-to-door selling techniques, tailoring value propositions to customers, and adapting messaging to drive engagement in a highly competitive market.
- Drove market penetration through daily cold calling and lead qualification initiatives, aimed at surpassing quotas and securing high-potential opportunities for downstream conversions.
- Guided customers in selecting preferred products and services by conducting on-the-spot needs assessments, evaluating consumption patterns, and aligning offerings with household usage requirements.
- Expanded the qualified sales pipeline by executing structured follow-up campaigns, managing contact databases, and nurturing cold leads into warm prospects through education-driven engagement.
- Communicated regulatory-compliant product benefits, environmental impacts, and cost-saving advantages to new customers.
Customer Service Representative
Speedway
Syracuse
10.2015 - 04.2017
- Maintained optimal store readiness and inventory accuracy by consistently restocking merchandise, conducting scheduled inventory audits, and supporting efficient supply chain coordination.
- Promoted high levels of customer satisfaction, resolved issues with knowledgeable, solution-oriented, and courteous service, and de-escalated customer concerns by applying conflict resolution techniques and maintaining a calm, friendly demeanor.
- Fostered repeat business and enhanced customer loyalty by building strong rapport with customers and personalizing service interactions.
Education
HIGH SCHOOL DIPLOMA -
Cicero-North Syracuse
Syracuse, NY 07.2013 - 05.2015
Skills
- B2C Sales
- Lead Qualification
- Lead Conversion
- Cold Calling
- Prospecting
- Product Presentations
- Upselling
- Cross-Selling
- Post-Sale Follow-up
- Customer Retention
- Territory Management
- CRM Software
- Objection Handling
- Conflict Resolution
Core Competencies
B2C & Door-to-Door Sales, Territory Management & Ownership, Lead Qualification & Conversion, Product Demonstrations & Presentations, Customer Relationship Management (CRM), Post-Sale Follow-up & Retention, Customer Satisfaction & Loyalty Building, De-escalation & Objection Handling, Cold Calling & Prospecting, Upselling & Cross-Selling Techniques, Sales Goal Attainment, Promotional Campaign Execution, Resilient & Performance-Driven, Persuasive Communication, Client-Centered Sales Approach, Adaptability in Fast-Paced Environments, CRM Software (Lead Management Systems), Microsoft Excel, Word & Google Suite, Digital Scheduling & Inventory Tools, POS & Retail Systems
Timeline
Sales Consultant
Campers Inn RV
08.2025 - Current
Sales Consultant
Wilkins RV
05.2019 - 08.2025
Salesperson
IDT Energy
09.2017 - 10.2018
Customer Service Representative
Speedway
10.2015 - 04.2017
HIGH SCHOOL DIPLOMA -
Cicero-North Syracuse
07.2013 - 05.2015