Gregory McGougan
Hope Mills
Summary
Organized and adept RTV Clerk with comprehensive background in retail merchandise returns, inventory management, and administrative tasks. Strong understanding of logistics and operational procedures related to return-to-vendor activities. Exhibit high-level organizational skills and ability to prioritize workload for efficient operations. Proven track record in improving return processes, reducing errors, and enhancing overall workflow efficiency.
Overview
28
28
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
RTV Clerk/Shipping and Receiving Associate
Walmart Distribution Center
Hope Mills
11.1997 - 07.2025
- Processed inbound and outbound shipments efficiently in a fast-paced environment.
- Maintained accurate inventory records using warehouse management systems.
- Inspected returned merchandise for quality and compliance with company standards.
- Collaborated with team members to ensure timely product returns and restocking.
- Operated material handling equipment safely during daily tasks.
- Communicated effectively with supervisors regarding inventory discrepancies or issues.
- Assisted in organizing storage areas for optimal retrieval of returned items.
- Performed daily opening and closing procedures according to established guidelines.
- Maintained accurate records of sales transactions and inventory levels.
- Received incoming shipments from vendors, checked them against purchase orders for accuracy, then stored them in designated areas.
- Verified accuracy of all transaction documents, such as invoices, purchase orders, receiving reports and packing slips.
- Ensured compliance with company policies regarding returns and exchanges, refunds and store security.
- Followed safety protocols when handling hazardous materials or operating equipment.
- Performed routine maintenance tasks such as dusting shelves, vacuuming floors and cleaning windows.
- Processed returned merchandise in accordance with established return policies.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Prevented key account losses by researching discrepancies and correcting problems.
- Operated pallet jacks to move inventory within the distribution center.
- Received shipments and verified items against packing lists.
- Organized merchandise in designated storage areas for easy access.
- Inspected incoming goods for damage and discrepancies upon arrival.
- Maintained cleanliness and safety standards throughout the warehouse.
- Loaded outgoing shipments onto trucks according to schedules.
- Assisted team members with training on equipment usage and safety protocols.
- Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
- Coordinated with management to improve shipping and receiving processes efficiently.
- Inspected products to ensure they met quality standards prior to shipment.
- Picked materials from warehouse shelves based on customer orders for shipment preparation.
Education
South View Senior High
Hope Mills, NCSkills
- Inventory management
- Warehouse management systems
- Shipment processing
- Quality inspection
- Material handling operations
- Equipment maintenance
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Training facilitation
- Shipping and receiving
- Warehouse operations
- Returns processing
- Labeling and packaging
- Estimating
- Organizational skills
- Warehousing functions
- Teamwork skills
- Multitasking
- Problem-solving
- Professional telephone demeanor
- Shipping procedures
- Billing procedures
Certification
Certified forklift driver on multiple pieces of equipment.
I have over 25 years experience driving warehouse power equipment.
Top performer and Associate of the Month on multiple occasions throughout my service at Walmart Distribution Center.
Timeline
RTV Clerk/Shipping and Receiving Associate
Walmart Distribution Center
11.1997 - 07.2025
South View Senior High