GREGORY COWAL
Leland
Summary
Dynamic leader with extensive experience as Owner/Operator at Restaurante El Puente de Ma-Li, excelling in operational management and customer service. Proven track record in strategic planning and contract negotiation, enhancing market presence and guest satisfaction. Adept at staff training and conflict resolution, driving team performance and business growth.
Overview
34
34
years of professional experience
Work History
Owner/Operator
Restaurante El Puente de Ma-Li
Malinalco
04.2011 - 09.2019
- Managed daily operations of a busy restaurant environment.
- Developed and maintained supplier relationships for quality ingredients.
- Oversaw staff scheduling and training to optimize workforce efficiency.
- Implemented customer service protocols to enhance guest satisfaction.
- Coordinated inventory management to ensure stock availability.
- Directed marketing efforts to promote restaurant events and specials.
- Ensured compliance with health and safety regulations consistently.
- Created menus that reflect culinary trends and customer preferences.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Executive Board Member
Ven Conmigo
Mexico
02.2000 - 12.2010
- Collaborated with board members to set strategic goals for community outreach initiatives.
- Coordinated fundraising efforts to support mission-driven projects and community services.
- Actively sought out new resources or partnerships which could benefit the organization's mission.
International President & CEO
Grupo Sur Promociones de Mexico y C.A.
Mexico
05.1995 - 11.2010
- Presided over the Latin American division of GMS, an international group of merchandising agencies covering over 50 countries.
- Developed strategic plans to enhance market presence in Latin America.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Negotiated high-value contracts and partnerships to expand market presence.
Member
YEO Mexico Chapter
Mexico
05.1996 - 06.2010
- Active member of the Mexico (country) chapter.
- Board member
- Active planner of yearly international reunions.
- Host of Board site
Asistant G. Manager
Hotel Restaurante Las Mananitas
Cuernavaca
03.1986 - 12.1994
- Oversaw daily operations ensuring exceptional guest service and satisfaction.
- Resolved guest complaints swiftly to ensure a positive experience at the hotel restaurant.
- Main lead on US guests
Education
TAEH - Hotel Management And Private Auditor
Tecnologico Hotelero
Mexico City 03-1986
Skills
- Operational management
- Supplier relationship
- Staff training
- Customer service
- Inventory control
- Market analysis
- Contract negotiation
- Financial forecasting
- Marketing strategy
- Conflict resolution
- Strategic planning
- Team leadership
- Problem solving
- Resource allocation
- Recruiting and hiring
- Payroll processing
- Staff training and development
Timeline
Owner/Operator
Restaurante El Puente de Ma-Li
04.2011 - 09.2019
Executive Board Member
Ven Conmigo
02.2000 - 12.2010
Member
YEO Mexico Chapter
05.1996 - 06.2010
International President & CEO
Grupo Sur Promociones de Mexico y C.A.
05.1995 - 11.2010
Asistant G. Manager
Hotel Restaurante Las Mananitas
03.1986 - 12.1994
TAEH - Hotel Management And Private Auditor
Tecnologico Hotelero