Gregory Benton

CompTIA A+ certified IT professional currently completing an Associate of Applied Science in Information Technology, IT Support and Services concentration, with an expected graduation date of December 2026. Demonstrated ability to troubleshoot hardware, software, and connectivity issues, combined with a consistent record of reliability, attention to detail, and effective decision-making in fast-paced environments. Seeking an entry-level Help Desk, IT Support, or Network Operations Center (NOC) position to apply technical training and a strong customer-service background toward delivering dependable, high-quality support.

CompTIA A+

Cisco Networking and Packet Tracer Labs
• Designed and configured simulated networks using Cisco Packet Tracer.
• Practiced IP addressing, subnetting, VLAN configuration, routing, switching, DHCP, and network troubleshooting.
• Used tools such as ping, traceroute, and ipconfig to identify and resolve connectivity issues.

Freshdesk Help Desk Project
• Researched and evaluated Freshdesk as an IT service management and ticketing platform.
• Practiced ticket categorization, prioritization, escalation, documentation, and customer support workflows.
• Developed knowledge of service-level agreements, support plans, and help desk operations.

Windows Troubleshooting Labs
• Diagnosed Windows 11 hardware, software, driver, and internet connectivity problems.
• Used command-line and administrative tools to troubleshoot system and network issues.
• Practiced installing software, configuring devices, managing settings, and documenting solutions.

 Cybersecurity and Network Security Labs
• Completed hands-on labs involving vulnerability identification, packet analysis, password security, access control, and threat detection.
• Used Parrot OS terminal tools and security utilities in controlled lab environments.
• Analyzed network activity and applied security concepts involving firewalls, encryption, authentication, and incident response.