Gregory Bailey
Durham,NC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Sodexo Magic - Wake Forest Baptist Hospital
06.2021 - 07.2023
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Multi-Unit Restaurant Manager
Aramark - North Carolina Central University
08.2019 - 06.2021
- Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
- Increased sales revenue by developing and executing targeted marketing strategies for each restaurant unit.
- Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for growth and development.
Evening Store Manager
Food Lion
07.2016 - 08.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
North Carolina Wesleyan University
Rocky Mount, NCSkills
- Cost Control
- Hiring and Training
- Coaching and Mentoring
- Store Opening and Closing
Timeline
Retail Store Manager
Sodexo Magic - Wake Forest Baptist Hospital
06.2021 - 07.2023
Multi-Unit Restaurant Manager
Aramark - North Carolina Central University
08.2019 - 06.2021
Evening Store Manager
Food Lion
07.2016 - 08.2019
North Carolina Wesleyan University
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