Coaching associates around the Fidelity Relationship Model, specifically recognizing EQ opportunities and driving discovery and curiosity questions to see beyond client stated needs
Help aspiring advisors build basic financial literacy, including Foundational Four skills and Fidelity investing principles, to help associates understand how to engage clients, build relationships and establish the planning mindset
Conduct training and mentor associates to promote productivity, client satisfaction, and the associate experience with the firm
Perform supervisory activities such as the daily trade blotter, employee trading, money movement transactions, etc. to ensure a compliant atmosphere among my team
Team Leader, Client Services
Fidelity Investments
08.2021 - 10.2022
Mentored and guided associates through licensing and role development to help them progress in their careers
Conducted training and mentored team members to promote productivity, client satisfaction, and the associate experience with the firm
Perform supervisory activities such as the daily trade blotter, employee trading, money movement transactions, etc. to ensure a compliant atmosphere among my team
Established open and professional relationships with team members to achieve maximum client experience
Director of Financial Planning
Morgan Stanley
02.2021 - 08.2021
Serve as a senior leader for driving financial planning implementation within the complex, assisting financial advisors to streamline their business and grow their practice
Educated and coached support staff on financial planning principles and MoneyGuidePro software
Sat in client meetings with financial advisors to assist in the delivery of financial plans, and followed up with advisors to ensure implementation
Business Services Manager
Morgan Stanley
01.2018 - 07.2019
Worked closely with financial advisors to help them run their business, including hiring support staff, budgeting business related expenses, and helping them performance manage their wealth management teams
Serve as an escalation resource for support staff
Directly supervise support staff for performance and assist in HR issues in the complex
Provide coaching and education to support staff on proper methods of accomplishing tasks and proper submission of workflow items
Perform all supervisory tasks in the complex to move money, open accounts, trade securities, ensure documentation in accounts are up to date and accurate, etc
Present new firm initiatives in complex meetings and help motivate staff to implement initiatives
Paraplanner and Research Analyst
Pathfinder Wealth Consulting
09.2016 - 09.2017
Built financial plans for clients utilizing MoneyGuidePro software, encompassing all aspects of in-depth financial planning including portfolios, insurance needs, social security analyses, estate planning, and analyzing cash flow needs
Worked closely with clients throughout the planning process, assisting them in their financial planning goals, updating account information and financial plans
Updated and prepared materials for client reviews, including updating financial plans, reviewing asset allocation, and answering any questions the client may have
Education
Bachelor of Arts - Psychology
GEORGE MASON UNIVERSITY
Fairfax, VA
Additional Information
CERTIFIED FINANCIAL PLANNER™ Professional
FINRA Licenses Series 9/10 – General Securities Sales Supervisor
FINRA License Series 7 - General Securities Representative License
FINRA License Series 63 - Uniform State Law License
FINRA License Series 65 - NASAA Investment Advisors Law Examination